---
title: "Account Disabled"
slug: "account-disabled-1"
updated: 2022-06-03T19:08:09Z
published: 2022-06-03T19:08:09Z
canonical: "support.nvoq.com/account-disabled-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nvoq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Disabled

##### Issue:

When attempting to log in to an nVoq application I get a message that states, "Your account has been disabled. Please contact your administrator."

![computer-no-access](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/computer-no-access.png)

You will get this message if your account has been *manually disabled* by an administrator, which may occur for a variety of reasons but could be due to lack of payment on your subscription.

Your account may also be *automatically disabled* if an "Enabled Through" date has been configured to expire the account on a particular date, generally so that the account does not become billable before payment has been received by your administrator.

**Accounts do NOT become disabled after exceeding a certain number of unsuccessful login attempts. When that happens, an account will become *locked* instead. See [Account Temporarily Locked](/v1/docs/account-temporarily-locked).**

##### What to do:

- If you see this message, contact your administrator.