---
title: "Account Monitor Shortcuts Report"
slug: "administrator-help-account-monitor-shortcuts"
updated: 2026-04-07T21:26:33Z
published: 2026-04-07T21:26:33Z
canonical: "support.nvoq.com/administrator-help-account-monitor-shortcuts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nvoq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Monitor Shortcuts Report

This report shows the number of times shortcuts were run by individual user accounts during the selected time period. These statistics combine voice and popup shortcut usage.

**This report does not include data for shortcuts that have been deleted.**

## View & Download the Report

1. On the **organization menu** at the top of nVoq Administrator, select an organization the includes the account for which you want to view shortcuts.  
Navigate this menu by using the **Expand All** button to open all organizations, by clicking the **> arrow** next to each organization level to open it, or by typing an organization name in the **Filter****[](https://support.nvoq.com/administrator-help-organization-menu-2)**text field.  
![organization-menu](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/organization-menu.png)
2. Go to the **Reports page** in nVoq Administrator either by clicking on the Reports box on the home page OR on the Reports icon in the sidebar.  
![sideNav-home-reports-open](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/sideNav-home-reports-open.png)
3. On the Reports page, on the **Report drop-down menu** select **Account Monitor Shortcuts**.  
 ![Reports-Report-menu](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Reports-Report-menu.png)
4. On the **Account drop-down menu**, select the account holder for which you want to see shortcut usage.  
 You can type all or part of a user's name in the **Find Account...** field at the top of the list to find an account.  
![Reports-Account-menu](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Reports-Account-menu.png)
5. Select a **Date Range** (start and end date) for which you want to include results, then click the **Apply** button when you're done.  
See [**Date Range Picker**](/v1/docs/date-range-picker) for more information.![generic-date-range-picker-open.png](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/generic-date-range-picker-open.png.png)

1. If you want to view *all* shortcuts (organization and account) that were used by the selected account holder, put a checkmark in the **Show all used Shortcuts (Org and Account)** box.

- If you leave this box blank, the report will show only a list of all *account* shortcuts. You will NOT see usage of organization shortcuts by the account holder.  
![Reports-Show-all-used-shortcuts-1910](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Reports-Show-all-used-shortcuts-1910.png)

1. Click the **refresh icon** in the blue bar to view the report data.  
Any change to a filter (in the gray area below the blue toolbar) causes the icon to pulsate once with a red dot. Click on the refresh icon to update the list of items on the page. A retrieval of items within the selected filters starts when the icon is clicked. Once this retrieval starts, it cannot be stopped.  
![Reports-Refresh-red](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Reports-Refresh-red.png)
2. Optionally, click on the **download icon** in the blue bar to download a comma-separated values (CSV) file of the report data.

![Reports-Download](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Reports-Download.png)

## Account Monitor Shortcuts Report Columns

**Click on any column header on the page to sort information in ascending or descending order.** 

### Shortcut Name

The current name for the shortcut that was clicked or spoken to run the shortcut. This includes voice shortcuts and popup shortcuts.

### Usage Count

The number of times the shortcut was used within the selected date range.

- If the "Show all used Shortcuts (Org and Account)" box was UNCHECKED, zero (0) will be listed for account shortcuts that were NOT USED within the selected date range.
- If the "Show all used Shortcuts (Org and Account)" box was CHECKED, the list of shortcuts will only include account and organization shortcuts that WERE USED during the selected date range, so you will never see zero (0) here. Shortcuts that were not used will not be included in the list.

**Data for shortcuts that have been deleted (even if they were used during the selected date range) is NOT included in the report.** 

### Owner

This name of the account or organization under which the shortcut resides.

### Modified Date

This is the date and time that the shortcut was last changed.

### Written Form

This is the current written form of the shortcut.

### Description

This is the current entry in the optional description field.

### Type

This is the kind of shortcut it is. Options are: Insert, Template, Open Web, Open File, Keyboard, HTML, or Workflow. See [Shortcut Types](https://support.nvoq.com/v1/docs/en/administrator-help-shortcut-types) for more information.