--- title: "Admin: Delete Shortcuts & Folders" slug: "administrator-help-delete-shortcuts" updated: 2024-06-18T14:46:46Z published: 2024-06-18T14:46:46Z canonical: "support.nvoq.com/administrator-help-delete-shortcuts" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.nvoq.com/llms.txt > Use this file to discover all available pages before exploring further. # Admin: Delete Shortcuts & Folders Deleting shortcuts or folders will permanently remove them from the system. 1. Go to the **Shortcuts page** in nVoq Administrator. - Optionally, click the Manage icon in the sidebar to *hide the sidebar* while you work. 1. **Select the appropriate organization** from the organization menu at the very top of the screen. - Navigate this menu by using the **Expand All** button to open all organizations, by clicking the **> arrow** next to each organization level to open it, or by typing an organization name in the **Filter****[](https://support.nvoq.com/administrator-help-organization-menu-2)** text field. 2. Select the appropriate radio button to delete shortcuts for an account or an organization: ### Delete Account Shortcuts 1. Select the **Account radio button**. 2. Then **select an account** from the Account menu, or select **All Accounts**. - The menu will display a maximum of 250 accounts. If there are more than 250 accounts in the selected organization, the bottom of the menu will say, "Showing 250 out of [#] possible accounts."![account-list-over-250-accounts](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/account-list-over-250-accounts.png) - To see shortcuts and folders for an individual user account, type part of the person's name in the the **Find Account** field. This will find any account that exists in the selected organization, even if it is not displayed in the menu. ![Shortcuts-account-menu-find-account](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Shortcuts-account-menu-find-account.png) - If the username is cut off, hover your mouse over the name to see the username in a tooltip. ![account-list-hover-username](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/account-list-hover-username.png) - If you want to see all user account shortcuts and folders for all users in the organization selected at the top of the page, select **All Accounts**.![Shortcuts-account-menu-all-accounts](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Shortcuts-account-menu-all-accounts.png) ### Delete Organization Shortcuts 1. Select the **Organization radio button**. 2. Select the appropriate **Show Organization radio** button to view existing shortcuts for the selected organization. - Choose *selected and parents* to see shortcuts and folders created for the organization selected in the Organization menu and all parent organizations above it. - Choose *only selected* to see shortcuts and folders created for only the organization selected in the Organization menu. - Choose *selected and children* to see shortcuts and folders created for the organization selected in the Organization menu and all child organizations below it. ![Generic-view-organization](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Generic-view-organization.png) 1. **Click on the star or folder icon** for each item that you want to delete. - Each selected line will turn green. In the gray bar at the top you will see the number of items you have selected. ![Shortcuts-and-folder-select](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Shortcuts-and-folder-select.png) OR, if you want to select ALL shortcuts AND folders in the list, **click the checkbox** at the top of the list. ![Shortcuts-select-all-18-2-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Shortcuts-select-all-18-2-0.png) 2. In the blue bar near the top of the page click the **Delete icon.****![Shortcuts-delete-trashcan-18-2-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/image-1693339089810.png)** 3. A confirmation will let you know how many shortcuts and/or folders you are about to delete and warn you that deleting shortcuts and/or folders will permanently remove them. To delete the selected shortcuts and/or folders permanently, click **Yes, Delete Shortcuts/Folders**.![Shortcuts-delete-confirmation-18-2-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Shortcuts-delete-confirmation-18-2-0.png) 4. If the shortcuts and/or folders were deleted successfully, a green message will appear near the top-right of the page saying something like, "Hooray! Deleted [name of shortcut]."![Shortcuts-delete-success-18-2-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Shortcuts-delete-success-18-2-0.png) Click the **Notifications icon**![Notifications-icon](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Notifications-icon.png)to see the names of the specific shortcuts and/or folders that were deleted.![Shortcuts-delete-notification-18-2-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/image-1693340019234.png)