---
title: "Admin: Delete Substitutions"
slug: "administrator-help-delete-substitutions"
updated: 2024-06-19T13:57:12Z
published: 2023-10-09T15:15:58Z
canonical: "support.nvoq.com/administrator-help-delete-substitutions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nvoq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Admin: Delete Substitutions

Deleting a substitution will permanently remove it from the system.

## 

1. Go to the **Substitutions page** in nVoq Administrator.

- Optionally, click the Manage icon in the sidebar to *hide the sidebar* while you work.

1. Select the appropriate radio button to delete a substitution from an account or an organization: 

### **Delete a substitution for a specific user account**
  1. Select the **Account radio button**.
  2. Then **select an account** from the Account menu. **Substitutions will be deleted from the account selected here.**
    - The menu will display a maximum of 250 accounts. If there are more than 250 accounts in the selected organization, the bottom of the menu will say, "Showing 250 out of [#] possible accounts."![account-list-over-250-accounts](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/account-list-over-250-accounts.png)
    - All accounts within the selected organization may be included in the menu, even those that do not have client access.
    - Use the **Find Account** field at the top of the menu to find any account that exists in the selected organization, even if it is not one of the 250 displayed in the menu.  
![RandC-find-account](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/RandC-find-account.png)
    - Hover your mouse over the account in the list to see the username in a tooltip if it's cut off on the menu.  
![account-list-hover-username](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/account-list-hover-username.png)

### **Delete a substitution from an organization**

1. **Select the appropriate organization** from the organization menu at the very top of the screen.  
Navigate this menu by using the **Expand All** button to open all organizations, by clicking the **> arrow** next to each organization level to open it, or by typing an organization name in the **Filter****[](https://support.nvoq.com/administrator-help-organization-menu-2)**text field.  
**You can delete substitutions from multiple organization levels at once (e.g. if you select a company, you can delete from the company as well as divisions and groups below it).**
2. Then select the appropriate **Show Organization radio button** to view *existing* substitutions for the selected organization:
  - Choose *selected and children* to see substitutions created for the organization selected in the Organization menu and all child organizations below it.
  - Choose *only selected* to see substitutions created for only the organization selected in the Organization menu.
  - Choose *selected and parents* to see substitutions created for the organization selected in the Organization menu and all parent organizations above it. Under View, select the **Organization radio button**.  
![Generic-view-organization](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Generic-view-organization.png)