---
title: "Admin: Restore Account"
slug: "administrator-help-restore-accounts"
updated: 2025-02-28T15:44:27Z
published: 2025-02-28T15:44:27Z
canonical: "support.nvoq.com/administrator-help-restore-accounts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nvoq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Admin: Restore Accounts

When accounts are in the trash they can restored within 30 days* of the Deletion Date.

When accounts are restored:

- They are assigned a new, auto-generated password, so users will need to reset their passwords upon signing in to their nVoq account.
- All previous user data is available in Reports and Review & Correct.
- All account shortcuts, vocabulary, substitutions, and sentence models are restored.

*You cannot restore accounts if their Client Group or Admin Organization has been deleted.Even if you re-create the organization with the same name, accounts in Trash cannot be restored.

To restore accounts from trash:

1. Click the Trash icon in the sidebar menu to go to the Trash page.![sideNav-trash-19-1-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/sideNav-trash-19-1-0.png)
2. Select Accounts from the Item Type menu.![Trash-Item-Type-accounts](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Trash-Item-Type-accounts.png)
3. Select the accounts in the list view that you want to restore.![Trash-select-accounts-19-1-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Trash-select-accounts-19-1-0.png)
4. Click the Restore icon in the blue toolbar (or click the Actions icon![Accounts-actions-icon](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Accounts-actions-icon.png)and select "Restore" next to one account).![Trash-click-restore-icon-accounts](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Trash-click-restore-icon-accounts.png)
5. If successful, accounts are immediately restored back to the same Client Group and/or Admin Organization that was displayed in the Trash page list view. Click the Notifications icon![Notifications-icon-1-new](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Notifications-icon-1-new.png)for a list of accounts that were restored. ![Trash-successfully-restored-accounts](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Trash-successfully-restored-accounts.png)
  - Restored accounts have a new, auto-generated password, so users will need to reset their passwords upon signing in to their nVoq account.
  - All previous user data is available in Reports and Review & Correct.
  - All account shortcuts, vocabulary, substitutions, and sentence models are restored.

Accounts will FAIL to be restored if:

- The account has a higher Administrator Level than your own account.
- The account username has been re-used to create another account. To restore the account in trash, either delete or change the username of the newly created account.
- The account's Client Group or Administrator Organization has been deleted. When an organization is deleted the accounts that were in it are moved to trash and cannot be restored.![Trash-not-restored-accounts](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Trash-not-restored-accounts.png)
- Click the Notifications icon![Notifications-icon-1-new](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Notifications-icon-1-new.png)to see the reason accounts could not be restored.