---
title: "Admin: Sign In"
slug: "administrator-sign-in"
updated: 2025-09-16T16:28:38Z
published: 2025-09-16T16:28:38Z
canonical: "support.nvoq.com/administrator-sign-in"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nvoq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Admin: Sign In

To sign in to nVoq Administrator:

1. Open a web browser and go to the URL for your system followed by `/admin`  
(for example **[https://healthcare.nvoq.com/admin/](https://healthcare.nvoq.com/admin/signin)** or **[https://canada.nvoq.com/admin/](https://canada.nvoq.com/admin/signin)**)

**nVoq Administrator is only tested and supported on Firefox and Google Chrome web browsers.**

1. Enter your **username** and **password.** **![admin-sign-in-click-to-retrieve-username-2030.png](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-sign-in-click-to-retrieve-username-2030.png)**
  - Optionally, click the eye icon ![Password-eye-icon](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Password-eye-icon.png) next to the password field to see the password characters you enter.
  - If you don't know your username or password, click [**Forgot username or password?**](/v1/docs/administrator-forgot-password) below the Sign In button.
  - The sign in screen will remember the username of the last logged in user.
  - You must use your nVoq account username and password. SSO is not supported.
2. Click the **Sign In** button.
  - If your account has been temporarily locked, you can use the [**Forgot username or password?**](/v1/docs/administrator-forgot-password) link to reset your password and bypass the lockout, or you can wait 15 minutes and try again with the same password.
3. You may be required to change your **password**. (If not, you will automatically skip this step.)
  - Accounts with an Administrator Role are required change their password on initial log in to nVoq Administrator.
  - If prompted to reset your password:
    1. Type in your original password in the **Old Password** field.
    2. Type in a new password in the **New Password** field. *Passwords for administrator roles require at least 8 characters and must contain a lowercase letter, an uppercase letter, a number, and a symbol.*
    3. Type your new password again in the **Confirm New Password** field.
    4. Click the **Change Password** button.
4. If your account has been configured to require two-factor authentication you will be prompted to set up authentication with Duo Security in a separate tab on your browser. Follow the prompts to allow access to nVoq Administrator. See [**Two-Factor Authentication**](/v1/docs/nvoqadministrator-two-factor-authentication) for more information.  
![admin-duo-welcome-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-welcome-19-0.png)
5. If it is your first time logging in, configure your **Time Zone** and **Session Timeout** settings and click the **OK** button. For more information about these settings, see [**Admin: Settings**](/v1/docs/administrator-help-settings).  
![settings-1910](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/settings-1910.png)

Single Sign-On (SSO) lets users access multiple applications with one username and password. nVoq supports SSO with Microsoft Entra ID (formerly Azure AD) or Okta.