---
title: "Admin Training: Requesting Billing Assistance from nVoq"
slug: "administrator-training-requesting-billing-assistance-from-nvoq"
updated: 2022-06-02T21:37:00Z
published: 2022-06-02T21:37:00Z
canonical: "support.nvoq.com/administrator-training-requesting-billing-assistance-from-nvoq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nvoq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Admin Training: Requesting Billing Assistance from nVoq

When you have questions about billing, contact nVoq Billing using the email address billing@nvoq.com.

When opening billing tickets please include the following information:

**1. Your contact information**

- Your name
- Your phone number
- Your email address

**2. Complete organization and account information for the specific accounts in question**

- Include the system, like Healthcare, Test, or Canada.
- Provide user information that includes the organization structure like Tenant > Company > Division > Group > Username
- For example: healthcare > SR Solutions > ABC Corporation > Main Office > EE Gen Med v3.8 > joe.smith@hospital.com

**3. Your question**

- Have an issue with your invoice?
- Need a trial extension?
- Need to swap a subscription from one user to another?

When responding to nVoq on open billing tickets always reference the ticket number.

[![back_pg](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/back_pg.png)](/v1/docs/administrator-training-billing-mistakes) [![Next_pg](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Next_pg.png)](/v1/docs/administrator-training-troubleshooting-accuracy-client-issues-and-latency)