--- title: "Admin: Two-Factor Authentication" slug: "administrator-two-factor-authentication" updated: 2026-05-20T21:15:16Z published: 2026-05-20T21:15:16Z canonical: "support.nvoq.com/administrator-two-factor-authentication" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.nvoq.com/llms.txt > Use this file to discover all available pages before exploring further. # Admin: Two-Factor Authentication If your account has been configured to require two-factor authentication when logging in to nVoq Administrator you will be automatically prompted to set up authentication with Duo Security. Take a look at **[Duo's Guide to Two-Factor Authentication](https://guide.duo.com/)** for more information about Duo. ## Enroll Your Device Follow the prompts to enroll your device with Duo. **Your Duo enrollment on nVoq Administrator will become disabled after 120 days of inactivity. While the access is *disabled* you need to contact nVoq Support to have your access re-enabled.** After 1 day of being disabled the Duo access is automatically deleted. Once that happens you can just re-enroll your device without contacting Support. 1. When you click the Sign In button on the nVoq Administrator login screen a new tab will open with a Welcome to Duo Security message. Click **Next** to start the Duo enrollment wizard. **You may need to allow pop-ups on your browser for the page you are trying to access (e.g. test.nvoq.com or healthcare.nvoq.com).** ![admin-duo-welcome-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-welcome-19-0.png) 2. Click **Next**. ![admin-duo-did-you-know-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-did-you-know-19-0.png) 3. Click **Next**. ![admin-duo-what-can-do-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-what-can-do-19-0.png) 4. Select how you'd like to log in to Duo. We recommend using the **Duo Mobile** app. ![admin-duo-duo-mobile-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-duo-mobile-19-0.png) 5. Enter your phone number, then click **Continue**. ![admin-duo-enter-phone-num-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-enter-phone-num-19-0.png) 6. If the phone number is correct, click **Yes, it's correct**. ![admin-duo-phone-num-correct-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-phone-num-correct-19-0.png) 7. To confirm that you own the phone number you entered, click **Send me a passcode** to receive a text message on your device that includes a passcode. ![admin-duo-send-passcode-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-send-passcode-19-0.png) 8. Enter the **six digit code** from the text message, then click **Verify**. ![admin-duo-verify2-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-verify2-19-0.png) 9. On your device: **Download the Duo Mobile app**. When you're done, click **Next** in the Duo wizard on your computer. ![admin-duo-download-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-download-19-0.png) 10. On your device: Open the **Duo Mobile app**, tap **Add** then tap **Use QR Code**. ![admin-duo-app-add-account-use-qr](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-app-add-account-use-qr.png) 11. Hold the device camera up to the QR code on your computer screen. ![admin-duo-QR-computer-and-device-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-QR-computer-and-device-19-0.png) 12. When the QR code has been scanned by the Duo app, a checkmark will appear over the QR code. Then the Duo enrollment wizard will automatically advance to the next screen. Click **Continue**. ![admin-duo-enrolled-continue-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-enrolled-continue-19-0.png) 13. On the next screen tap **Skip for now**. ![admin-duo-skip-security-key-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-skip-security-key-19-0.png) 14. When you have completed setup, click **Log in with Duo**. ![admin-duo-setup-complete-login-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-setup-complete-login-19-0.png) 15. Duo will push an authentication message to the app on your device. Tap the **Approve** button on your device. ![admin-duo-app-approve-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-app-approve-19-0.png) 16. nVoq Administrator opens on your computer. ## Log In with Duo Once you have enrolled your device, logging in to nVoq Administrator with Duo verification is easy! 1. Enter your username and password and tap the **Sign In** button, as usual. ![admin-signin-2030.png](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-signin-2030.png) 2. A new browser tab (Duo Security) opens with a message telling you to check your device for a Duo Push. (Duo *automatically* sends the push to your device.) ![admin-duo-check-for-push-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-check-for-push-19-0.png) 3. Tap the **Approve** button in the Duo app on your device. ![admin-duo-app-approve-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-app-approve-19-0.png) 4. A Success! message displays in the Duo Security browser tab, then that tab closes automatically and you are taken directly to nVoq Administrator. ![admin-duo-success-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-success-19-0.png) ## Add a New Device 1. Enter your username and password and tap the **Sign In** button, as usual. ![admin-signin-2030.png](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-signin-2030.png) 2. A new browser tab (Duo Security) opens with a message telling you to check your device for a Duo Push. Click **Other Options** on this screen.![admin-duo-other-options-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-other-options-19-0.png) 3. On the Other options to log in screen tap **Manage devices**. ![admin-duo-manage-devices-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-manage-devices-19-0.png) 4. Before you add your new device you'll need to confirm your identity. To do that you'll either need your original device OR a new device with the same phone number on which you can receive SMS messages. 1. If you still have the *original device* and the Duo Mobile app you can select **Duo Push** to receive a push notification. ![admin-duo-verify-push-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-verify-push-19-0.png) 2. If you still have the same phone number you can select **Text Message Passcode** to receive a text message with a passcode. ![admin-duo-verify-text-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-verify-text-19-0.png) 3. If you do not have access to your previously enrolled authentication device or phone number, **contact nVoq Support** for help. 5. Once you have verified your identity Duo will automatically go to the devices page where you can either update your device with the same phone number or add an additional device. ![admin-duo-add-device-19-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/admin-duo-add-device-19-0.png)