---
title: "AVG CloudCare Manage Exceptions"
slug: "avg-cloudcare-manage-exceptions-1"
updated: 2023-06-28T13:23:49Z
published: 2023-06-28T13:23:49Z
canonical: "support.nvoq.com/avg-cloudcare-manage-exceptions-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nvoq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AVG CloudCare Manage Exceptions

## Exclude a URL on AVG CloudCare™ to Resolve SSL Connection Errors

If you are having a problem with an “SSL Connection Error” on a user’s system when attempting to connect to the Voice URL (i.e. [healthcare.nvoq.com/voice](http://healthcare.nvoq.com/voice)), you may have a firewall or web filter blocking the URL.

The link below directs you to instructions for excluding websites from AVG scanning:

**[https://support.avg.com/SupportArticleView?l=en&urlName=How-to-exclude-file-folder-or-website-from-AVG-scanning](https://support.avg.com/SupportArticleView?l=en&urlName=How-to-exclude-file-folder-or-website-from-AVG-scanning)**

This is a link to best practices for AVG CloudCare that includes instructions on Managing Exceptions:

**[http://www.erichstauffer.com/technology/avg-cloudcare-best-practices](http://www.erichstauffer.com/technology/avg-cloudcare-best-practices)**

*An excerpt from the article is below:*

**Managing Exceptions**

1. Log into the [**CloudCare Portal**](https://us.cloudcare.avg.com/#/)
2. On the Policies tab, select the policy you would like to manage.
3. Click on Anti-Virus to expand the menu.
4. Go to the Exceptions tab.
5. Click Add Exception if adding a new exception. If editing an existing exception, select the object to edit and click the Edit or Remove button.
6. Select the exception type; i.e., file, folder, or URL.
7. Enter the path or URL of the exception. If it’s a username-specific folder, choose “Any Location”.
8. Choose the components for the exception to apply to.
9. Click Close and Save.