SayIt: HTML Automation Troubleshooting with CEF Debug Log
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SayIt: HTML Automation Troubleshooting with CEF Debug Log

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This article does not apply to user accounts configured to run "Version 2" HTML Shortcuts, which run on Electron. 

nVoq's older/original type of HTML automation shortcuts open in a Chromium Embedded Framework (CEF) browser window. When troubleshooting issues with these shortcuts (like not pasting text) it can be helpful to view the CEF debug log file, which is in the temp directory. Unfortunately, some users do not have permissions to access their temp directory, or just may not be able to find the file. 

What to do:

Create a workflow automation shortcut that will download the user's CEF debug log from the %temp%/sayitresources directory and put it on the desktop: 

Step 1: Create the shortcut.

  1. In nVoq.Administrator, go to the Shortcuts page.
  2. Select the Organization (or Account) where you want to add the shortcut.
  3. Click the New icon Toolbar-Add-iconin the blue bar at the top of the page to add a New Shortcut. Select Workflow Automation as the type of shortcut.
  4. Give the shortcut a Name: Download CEF Debug Log. This is what you will say or select to run the shortcut. 
  5. Optionally add a Description: Downloads the CEF debug log from %temp%/sayitresources and puts it on the desktop
  6. Under the View tab in the Written Form field, enter this script: FileCopy(@TempDir & "/sayitresources/cef/debug.log", @DesktopDir)
    • If SayIt / AgentAssist was launched from an executable (.exe) file instead of with Java Web Start, enter the following script instead: 
         FileCopy(EnvGet("NVOQ_RESOURCE_URL") & "/sayitresources/cef/debug.log", @DesktopDir
  7. Click the Save button.

Step 2: Have the user run the shortcut.

  1. In SayIt or AgentAssist, have the user run the shortcut.
  2. A file named debug.log will be added to the user's desktop.
  3. Send the debug.log file to nVoq Support along with a description of your issue.