---
title: "Troubleshooting Dictation Formatting Issues"
slug: "dictation-formatting-troubleshooting"
updated: 2023-02-08T19:43:54Z
published: 2023-02-08T19:43:54Z
canonical: "support.nvoq.com/dictation-formatting-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nvoq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Dictation Formatting Issues

If a user is having issues with the formatting of dictation transcripts, an administrator should follow the steps below:

1. <tt><span style="font-size: 22px; font-family: Roboto, sans-serif;"><strong>Check the vocabulary and substitutions.</strong></span></tt>
  - The dictation client may be recognizing what you say as a substitution and returning the transcript according to your account or organization settings.
  - Be sure to check both *account and organization* vocabulary and substitutions.
  - There are also substitutions that are "built-in" to the dictation server that could cause an issue. See [**Built-In Substitutions**](/v1/docs/administrator-help-built-in-substitutions)
2. **<tt><span style="font-size: 22px; font-family: Roboto, sans-serif;">If capitalization substitutions ("caps," "caps on," "all caps," or "all caps on,") are not working when spoken <em>at the beginning of a dictation,</em> check to see if there is a "Scratch That" substitution with a Spoken Form of <code>\A[\s\S]*\z</code> enabled for the organization or account.</span><span style="font-size: 22px; font-family: &quot;Red Hat Display&quot;;">&nbsp;</span></tt>**
  - There is an alternate form of this substitution with a different Spoken Form that DOES work with these substitutions. See [**Substitutions Types: Scratch That**](/v1/docs/administrator-help-substitution-types#scratch-that)
3. **<tt><span style="font-size: 22px; font-family: Roboto, sans-serif;">If there is nothing in the organization vocabulary, account vocabulary, organization substitutions, or account substitutions that could be causing the issue, follow these steps: &nbsp;</span></tt>**
  1. **Correct the transcript in Review and Correct.** See [**Review & Correct Detail: Correct a Dictation Transcript**](/v1/docs/administrator-help-review-and-correct-detail#correct-a-dictation-transcript)
  2. **Send the dictation ID to nVoq Support.** There is extra processing we need to do to address these types of issues.