SayIt Error: Dictation Service Temporarily Unavailable
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SayIt Error: Dictation Service Temporarily Unavailable

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Issue:

SayIt displays an error stating, "This dictation service is temporarily unavailable at this time."

SayIt_Error_Dictation-Service-Temp-Unavailable

This error displays when SayIt has a problem communicating with the dictation server, or if there are not enough dictation servers available. This could happen for either HTTP or Fast Dictations (WebSocket). 
 

What to do:
  • Try to dictate again to see if the problem has resolved itself. If not, click OK to exit SayIt. Re-launch  SayIt, log in again, and try your dictation once more.

If the problem persists, pull the log for the user and send to nVoq Support. See instructions for SayIt users or for partners below.

SayIt User Instructions:

  1. After you reproduce the error message STAY LOGGED IN TO SAYIT and press the Ctrl key along with the ? menu to open the expanded Help menu.
  2. Select Log Viewer. This opens your log file, which includes WARN and ERROR message information by default.
  3. Click the Upload button. This sends a copy of your log file to the server and opens the Log Upload window which includes a path to a Zip file of the log.
  4. From the Log Upload window, copy the file path to the Zip file (manually) andemail it to nVoq Support along with information about the problem  you experienced.
  5. Click OK to close the Log Upload window. Click Close to close the Log Viewer window.

Partner Instructions:

  • Note: If WebSocket-specific whitelisting is needed for "Fast Dictation", wss://healthcare.nvoq.com:443 is the best URL to whitelist.
  • If the issue is not with WebSocket whitelisting...  
    1. Turn on logging for the user so that their logs will be collected in nVoq.Administrator.
    2. Have the user try to get the error to display again.
    3. When the error displays again, collect the following information and send it to support@nvoq.com:
      1. The time the error occurred.
      2. The username (including First and Last Name) of the person who saw the error.
      3. The URL that the person used to launch SayIt.
      4. What the user was doing when the error occurred (print screen if possible, or provide a brief description)
      5. Information as to whether or not issue affects a single user or multiple users.