SayIt Error: HTML Automations are Disabled for Your Account
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SayIt Error: HTML Automations are Disabled for Your Account

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Issue:

I tried to use an HTML automation shortcut and saw a message that said, "HTML Automations are disabled for your account. Please contact your administrator."

HTMLautomations_DisabledForYourAccount

What to do:

The ability to launch HTML Automations in SayIt or AgentAssist must be configured for the account in nVoq.Administrator. 

  1. Go to the Accounts page and edit the account. Put a checkmark next to "HTML Shortcuts Version 2".
  2. Once enabled, the HTML resources will download when you log in to SayIt/AgentAssist.

sa_shortcuts_HTMLdownload

HTML Automations do not run on a Mac. HTML Automations run on Windows only.