SayIt Error: Invalid User Name and/or Password
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SayIt Error: Invalid User Name and/or Password

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Issue:

When I attempt to log in to SayIt/AgentAssist or nVoq.Voice I see a message that states, "Invalid user name and/or password." 

SayItError-Invalid-user-name

This message displays just after launching SayIt/AgentAssist or nVoq.Voice if you are entering either the wrong username or password.

It can also display while you are logged in if your password was changed while you are still logged in to SayIt/AgentAssist on another computer or on a virtual desktop, or logged in to the Wireless Microphone app.

What to do:
  • Be sure that you are entering the correct username and password. If needed, you can retrieve your username or reset your password.
    See Forgot Username or Password
  • If the message appeared after you were already logged in,  close ALL INSTANCES of SayIt/AgentAssist and the Wireless Microphone app that you have running on all computers/devices/virtual desktops and log back in using your new password. SayIt/AgentAssist checks your credentials (including password) each time you submit a request (like a dictation) to the server.  If your password is changed while you are still logged in to SayIt/AgentAssist (if have multiple instances of SayIt running on different computers or virtual desktops, or if you are logged in on the Wireless Microphone app), you will get this error the next time you try to use dictation while you're logged in with the old password.