SayIt Maximum Logging
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SayIt Maximum Logging

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Whether a user is having issues prior to getting logged in to the SayIt client or having issues while logged in, it can be helpful to turn on "maximum" logging to gather information about their system and SayIt.

Maximum logging includes SayIt client logging, which is generally turned on in the Administrator console (but can also be turned on from the client), and Java logging, which is turned on from a utility that is run on the user's machine. After both of those are turned on, try to reproduce the issue to get the behavior to be added to the SayIt/AgentAssist client and/or Java logs. 

Step 1: Turn on SayIt / AgentAssist client logging.

See Collect Log Files for Users

Step 2: Turn on Java logging.

See Enable Java Logging

 If SayIt was launched from an executable (.exe) file instead of with Java Web Start, Java logging is not applicable. 

Step 3: Reproduce the issue.

Try to reproduce the issue to get the behavior to be added to the client and/or Java logs.

  1. Log back in to the SayIt / AgentAssist client (if possible) and try to reproduce the issue. 
  2. Make a note of the date and time that the issue occurred, and then exit the SayIt / AgentAssist client.
  3. Send an email to support@nvoq.com that includes the time and date of the occurrence. 

IF it is NOT POSSIBLE TO LOG IN to the SayIt / AgentAssist client:

  1. WINDOWS: Send an email to support@nvoq.com that includes all files in %userprofile%\AppData\LocalLow\Sun\Java\Deployment\log\
    • This may already be open from running the utility, but if not: Right-click on the Start menu and select Open Windows Explorer. In Windows Explorer, copy and paste %userprofile%\AppData\LocalLow\Sun\Java\Deployment\log\ into the address bar)
  2. MAC: Send an email to support@nvoq.com that includes all files in ~/Library/Application Support/Oracle/Java/Deployment/log 
    • Open Spotlight (magnifying glass icon near top-right corner) and copy and paste this into the search field: ~/Library/Application Support/Oracle/Java/Deployment/log 

IF the SayIt / AgentAssist client CRASHED:

  1. Look for a text file with a .PID file extension on your desktop after a crash and send that to support@nvoq.com.