SayIt Does Not Launch
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SayIt Does Not Launch

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If SayIt / AgentAssist is launched from an executable (.exe) file instead of with Java Web Start, these instructions are not applicable.
Issue:

SayIt/AgentAssist does not launch even though Java is installed. I installed Java on my computer, but SayIt does not launch.

stressed-woman-sitting-at-computer

There may be an issue with Java Web Start.

What to do:
  • If you're using a Windows computer you can launch SayIt without Java Web Start using the SayIt executable file with built-in Java. See Launch & Log In to SayIt/AgentAssist Using SayIt.exe
  • If you need to launch SayIt using Java Web Start, follow the steps below to troubleshoot:
    • First try clearing Java cache and then re-launching SayIt. 
    • If that doesn't work, next try uninstalling Java and then re-installing Java. (If you don't have permissions to do this on your computer, contact your IT department.)
      Some “older” applications are not compatible with newer Java versions. Updating to a later version could make these programs unstable! 
    • If the above doesn't work you may need to enable Java on your computer.  
      • Mac: See Enable Accessibility
      • Windows: 
        1. Open the Java Control Panel. 
        2. In the Java Control Panel, click on the Security tab.
          sayit_javaControlPanel
        3. Make sure that the Enable Java content in the browser checkbox is selected.
        4. Click Apply and OK to save changes.
    • You can also try these additional troubleshooting options:
      • Check your firewall, proxy settings, or browser settings. Verify that your computer's firewall allows HTTPS connections on the default port 443. Contact your local IT support, if needed.
      • Additional Java troubleshooting tips available at http://java.com/en/download/help/troubleshoot_java.xml.
      • Turn on Java logging, then send the results to nVoq Support. See Java Logging