SayIt Known Limitations
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SayIt Known Limitations

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Capitalization Substitutions

Built-in capitalization substitutions, including "caps," "caps on," "all caps," and "all caps on," will not work when spoken at the beginning of a dictation IF there is a "Scratch That" substitution with a Spoken Form of \A[\s\S]*\z enabled for the organization or account. (When spoken in the middle of a dictation, these substitutions still work even with this substitution enabled.) Note also that there is an alternate form of this substitution with a different Spoken Form that DOES work with these substitutions. See https://support.nvoq.com/administrator-help-substitution-types$scratch-that   

Character Encoding

If you enter or upload information using character encoding that is different than the one the SayIt server supports, your information may display strange characters.

sa_csv_issues

This can happen when you copy information from non-text documents or web pages, which sometimes contains Byte Order Mark (BOM) encoding, into the administrator console or a CSV file for upload. The SayIt server supports and uses UTF-8 character encoding without BOM for all supported languages. If your information displays correctly in an application file such as in Microsoft Word or Excel, it will upload and display correctly in SayIt. 

Character Limit in the Voice Client Window

Dictation and shortcut text displays in the main voice client window even if you are dictating or inserting shortcut text directly into another application. The text accumulates in the window until it reaches a 1,000,000 character limit. Once the text goes over the character limit, the oldest text is deleted as new text is added.  

Direct Text

Some Regular Expression substitutions may not work with Direct Text. In Direct Text mode, post-processing RegEx substitutions don’t have access to all of the text in the dictation, so something like modifying the beginning of a transcript based on the end of the transcript might be impossible (like "delete that").  

Fast Dictation

Fast Dictation is not available if the nVoq.Wireless Microphone app is being used as the recording device. Dictations with nVoq.Wireless Microphones automatically revert to HTTP to connect to the dictation server. For more information about Fast Dictation, see "Fast Dictation" under Options at Edit Account in the nVoq.Administrator Help. 

Java 10 Issues

Java 10 is not supported for use with SayIt or AgentAssist. Users with Java 10 installed who attempt to run SayIt/AgentAssist may experience the following:

  • Java Web Start and Java Plug-in Deprecation Warning - When attempting to log in to SayIt/AgentAssist, users with Java 10 installed receive a deprecation warning. We are aware of the deprecation of Java Web Start and are working towards a solution in an upcoming release. You can click the OK button and get to the SayIt/AgentAssist login screen. 
  • You may be presented with an error stating that the microphone setup is incompatible with your computer configuration. You can press the Skip Microphone Setup button, but this means that SayIt will just use the default recording device (whatever is set as your default recording device in Windows). It also means there is no volume adjustment done on your audio input, which may lead to poor recognition accuracy. You can select Run Microphone Setup Anyway to go through the wizard, but it does not adjust volume on microphone.  

Mac Limitations with SayIt

  • When copying a shortcut or a shortcut folder from one location to another, drag and drop may not always work on a Mac. If there are any issues, use Cmd+C to copy the item, then Cmd+V to paste the item to the new location. If the shortcut is no longer visible, close and reopen the My Shortcuts window to refresh the display.
  • When you press Cancel on a SayIt pop-up dialog, e.g., when doing dictations and shortcuts, the SayIt window comes to the front as the active window. This does not happen if SayIt is minimized to the dock icon.

Dictation into Full Screen Apps in Separate Spaces

SayIt has known issues dictating into full-screen apps that open in a separate "space" (macOS spaces also known as Mission Control), including:

  1. The dictation popup window with audio meter does not display when dictating into a full-screen application
  2. It may take longer for your transcription text to appear when dictating into a full-screen application. The transcript will only appear some time after you finish speaking.

Talk Ahead Paste

  • When using Talk Ahead Paste on a Mac, text is always appended to the end of a field (regardless of cursor position) when switching between fields.
  • When using Talk Ahead Paste on a Mac, if all text in a field is highlighted it will not be overwritten with the next dictation. Instead it will be appended to the end. However, when partial text is highlighted  (for example, one or two words of a sentence), that will be overwritten.

Select and Say

  • When dictating into Word on a Mac, the recommended ways to accept a transcript on a Mac are to use the shortcut voice command accept dictation or the Select and Say button on your handheld microphone.
  • In Practice Fusion EMR software, transcripts are not automatically pasted into the application. Use Command + V.
  • When pasting text from a Template shortcut into the SayIt window, only dictated text will paste. The original text included in the Template shortcut will not be included. This only affects Template shortcuts pasting into the SayIt window. All text will paste as expected into a third party application.

Not Supported on a Mac

  • Direct Text
  • Workflow Automations
  • HTML Automations
  • Advanced paste
  • All 32-bit versions of Java
  • Java 7 and earlier
  • The Avaya One-X Agent software application

My Vocabulary

  • There is a 60 character limit to the Written Form field.

Enhanced Dictation Engine

  • Multiple-word vocabulary terms added to the Enhanced dictation engine are tokenized, meaning that they act as a single unit. For example, if "Saskachewan Children's Hospital" is added as a vocabulary term and the single word "Saskachewan" is NOT in the group's topic or a separate word the in organization or user vocabulary, the word "Saskachewan" will not return on its own. Only the full phrase will return.
  • Users on the 8kHz General Medicine topic cannot record a vocabulary pronunciation; they will get an error when trying to save the recording. If necessary, you can add a Sounds Like pronunciation via nVoq.Administrator for words that do not return.  

With no Internet connection (or a bad Internet connection), Popup shortcut Favorites can be changed and will persist until existing SayIt, but are not guaranteed to be saved when the user logs in again.  

Select and Say

  • Text from an  Insert Template shortcut or Select and Say formatting commands being put into a third-party app (especially commands that return symbols such as parenthesis, hyphens, or question marks) will not show up in the SayIt or AgentAssist client even if Show Paste History is enabled.
  • When dictating in the middle of a sentence within the Select and Say window, the word at the start of the dictation should start with a lowercase letter. However, some words will appear capitalized anyway. Some words, such as  "Long", "Post left", "Post right", and "Post" appear capitalized every time.
  • Formatting capabilities are not available in Select and Say. Plain text is pasted.
  • Any text that is entered in the Select and Say window, either by dictation or by inserting shortcut text, will automatically have a space added at the end whether or not Automatic Spacing is enabled on the Options menu in SayIt. 
  • It is possible to select text in the middle of a word if there is no "whole word" match following the first word requested. For example, if the text inside the Select and Say window is, "A rolling stone gathers no moss" and you ask SayIt to, "Select stone through a," SayIt will look for the next "a" that follows the word "stone" and may select the text like this: "A rolling stone gathers no moss".
  • When dictating into a web-based application, Select and Say does not remember your cursor location,. When you accept the dictation, the text is pasted only into the SayIt client and not into the target application. The work-around is to manually place the cursor back into the web-based application immediately before you accept the dictation (or you can manually paste to copy contents of clipboard from SayIt into the web application).
  • If a user dictates something that ends in a colon ("Medications:") and then stops the recording and starts a new dictation, the word immediately following the colon will NOT be capitalized ("Medications: patient is taking..."). This does not happen if the word following the colon is recorded as part of the same dictation as the colon ("Medications: Patient is taking..."). As a work-around do not record separate dictations, or use the "Caps" command before the word following the colon to force the first word to be capitalized.

Select and Say on a Mac Limitations

  • When dictating into Word on a Mac, the recommended ways to accept a transcript on a Mac are to use the shortcut voice command accept dictation or the Select and Say button on your handheld microphone.
  • In Practice Fusion EMR software, transcripts are not automatically pasted into the application. Use Command + V.
  • When pasting text from a Template shortcut into the SayIt window, only dictated text will paste. The original text included in the Template shortcut will not be included. This only affects Template shortcuts pasting into the SayIt window. All text will paste as expected into a third party application.

Select and Say Limitations for Shortcuts Only Users

  • Shortcuts-only users are able open the Select and Say window with a shortcut, such as a template shortcut, but will not be able to do dictations in the window.
  • Popup-shortcut-only users will only be able to use keyboard commands to navigate and run shortcuts.

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