SayIt: Virtual Desktop Audio Issues
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SayIt: Virtual Desktop Audio Issues

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Issue:

I am running SayIt on a virtual desktop infrastructure (VDI) or virtual desktop environment and my dictation recording sounds garbled. As a result, the dictation accuracy is bad.

SayIt may be recording from the wrong microphone or multiple microphones, or need run to on the host PC rather than inside the virtual machine. 

What to do:
  1. SayIt may be recording from the wrong microphone or multiple microphones. 
    1. Look at the user's Account Properties in nVoq.Administrator for the "Last Mic Mixer Name" to see what microphone is being used for SayIt recordings. If you see something like "Microphone Array (VMware Virtual Microphone)" that's NOT what you want. (A microphone array is any number of microphones operating in tandem.)
    2. Disable the Array microphone on the PC (and any other audio input devices/channels not in use).
    3. Connect the external USB microphone to the PC and wait for the drivers to install, if necessary.
    4. Wait for the USB microphone settings to flow through to the VMware session.
    5. Once the USB microphone is detected and the drivers are loaded into the VMware session, then launch SayIt from within the VMware session.
    6. Select the USB microphone in the SayIt Microphone Setup Wizard (MSW) and complete wizard. (The MSW is on the SayIt Options menu.)
    7. Once you complete the MSW, try a few sample dictations check recognition accuracy. Press the Listen button on SayIt to hear your last recording.
  2. If this doesn't work, try running SayIt on the host PC rather than inside the virtual session.  
  3. If this still doesn't work, take SayIt out of the mix and just try recording audio with the USB microphone using the Windows Sound Recorder and see what you get.