--- title: "Voice for Android: Use Shortcut Folders" slug: "voice-android-help-shortcut-folders" updated: 2026-02-18T22:06:11Z published: 2026-02-18T22:06:11Z canonical: "support.nvoq.com/voice-android-help-shortcut-folders" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.nvoq.com/llms.txt > Use this file to discover all available pages before exploring further. # Voice for Android: Use Shortcut Folders Folders organize shortcuts so you can easily find the ones you need. Most of the time folders are created for your Organization shortcuts by your company, but if you have access to *user shortcuts* in Voice for Android you can also create your own *folders*. ****You must be signed in to use this feature. Tap *Sign in to Voice* to sign in.** ![keyboard-sign-in-graphic-transparent-2070.png](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/keyboard-sign-in-graphic-transparent-2070.png)** ## Use Shortcuts in Folders 1. Tap into your application to **place your cursor** where you want text to be added. ![shortcuts-place-cursor-1910](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/shortcuts-place-cursor-1910.png) 2. Tap the **shortcut button** on the keyboard**![shortcuts-button-1910](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/shortcuts-button-1910.png)**to open the shortcut menu. ![shortcuts-tapping-button-1920](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/image-1767731957649.png)If you tap the shortcut button after your password has expired you will be taken to a screen where you can create a new password.After you change your password Voice takes you to the Settings screen. To get back to your previous application tap the < button at the bottom of the device screen. 3. If you or your company has created shortcut folders, they will appear at the top of the shortcuts menu. ![shortcut-folders-menu](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/shortcut-folders-menu.png) - Shortcuts inside folders do NOT appear in the list of shortcuts on the Shortcuts home page. 4. **Tap a folder** to view the shortcuts inside. ![shortcut-folders-tap-folder](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/shortcut-folders-tap-folder.png) - If a folder has no shortcuts inside you will just see the words "Empty Folder." - If a shortcut with the same name exists at *multiple organization levels*, only the lower organization level shortcut will appear in Voice for Android. For example, a shortcut named "fall prevention" appears at the tenant level and also at the group level. you will only see the group level shortcut. If the tenant level shortcut with that name was added to a folder, you will NOT see that shortcut in the folder (since you do not see the tenant level shortcut at all). - Likewise, if a shortcut with the same name exists as an organization shortcut *and as a user shortcut*, only the user shortcut will appear in Voice for Android (as long as user shortcuts are enabled for you). If you *cannot see user shortcuts in Voice for Android*, you will not see either the account shortcut or the organization shortcut with that name. Note: In the 19.1.0 release the ability to create a user shortcut with the same name as an organization shortcut was removed from Voice for Android. However, you may have existing user shortcuts that have the same name, or you may create user shortcuts in nVoq Administrator with the same name as organization shortcuts, and this information will still apply to those. 5. **Tap a shortcut name** inside a folder to run it. ![shortcut-folders-tap-shortcut](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/shortcut-folders-tap-shortcut.png) - Alternatively tap the GO BACK button to go back to the main shortcut list. - If there are no shortcuts inside the folder the screen says, "Empty Folder." 6. The **shortcut text is pasted** where you placed your cursor. ![shortcut-folders-shortcut-pasted](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/shortcut-folders-shortcut-pasted.png) ## Create Shortcut Folders If you're interested in using folders you can ask your administrator to create them for you. If *user* shortcuts are enabled in Voice for Android, you can also create *your own shortcut folders*. ![shortcut-folders-User-menu](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/shortcut-folders-User-menu.png) Shortcut folders are created in nVoq Administrator.Unlike shortcuts, *folders* cannot be created in Voice for Android at this time. You can sign in to nVoq Administrator to edit them (even if your account does not have an Administrator Role). 1. Sign in to nVoq Administrator on the same system you use to access Voice (e.g. [healthcare.nvoq.com/admin](//healthcare.nvoq.com/admin)  or [canada.nvoq.com/admin](//canada.nvoq.com/admin)) 2. Use the same username and password that you use to sign in to Voice **unless you sign in with an SSO account*. - *Single Sign On is not supported on nVoq Administrator, so you cannot sign in using an Okta or Microsoft account. You will need to sign in to nVoq Administrator using your nVoq account. 3. Follow the instructions to create a shortcut folder at [**Admin: Shortcut Folders, starting at Step 4**](https://support.nvoq.com/docs/administrator-help-shortcut-folders#client-user-start). Single Sign-On (SSO) lets users access multiple applications with one username and password. nVoq supports SSO with Microsoft Entra ID (formerly Azure AD) or Okta. ## Related - [Voice for Android: Use Shortcut Folders](/voice-android-help-shortcut-folders.md) - [Voice for Android: Manage Shortcuts](/voice-android-help-manage-shortcuts.md) - [Admin: Shortcut Folders](/administrator-help-shortcut-folders.md)