---
title: "Admin: Disable Accounts"
slug: "administrator-help-disable-accounts"
updated: 2025-11-21T21:44:33Z
published: 2025-11-21T21:44:33Z
canonical: "support.nvoq.com/administrator-help-disable-accounts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nvoq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Admin: Disable Accounts

Sometimes people may go on an extended leave of absence. When this happens, you can disable the account so that it does not count towards your licensed number of accounts, but all of the account information is retained and can be easily reinstated when the person returns to work.

If there is a possibility that a user’s account may be re-enabled in the future, we recommend disabling the account instead of deleting it.Deleting an account will also remove the account vocabulary as well as account sentence modeling that the user has built up since they first logged into nVoq.

[nVoq Administrator: Disabling and Deleting Accounts](https://player.vimeo.com/video/1139463232?h=6218755c21&badge=0&autopause=0&player_id=0&app_id=58479)

![lightbulb](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/lightbulb.png)

**If you need to disable multiple accounts, try the** [](/v1/docs/administrator-help-update-accounts)[](/v1/docs/administrator-help-update-accounts)[**Mass Update Accounts**](/v1/docs/administrator-help-update-accounts)[](/v1/docs/administrator-help-update-accounts)[](/v1/docs/administrator-help-update-accounts) **feature!**

To disable an individual account:

1. Go to the **Accounts page** in nVoq Administrator.  
Optionally, click the Manage icon in the sidebar to *hide the sidebar* while you work.

1. Find the account that you need to disable.  
You can click on any column header to sort information to find the account, or you can use the **Search** field at the top right of the page to search for text in any of the columns. Enter all or part of a word or name.

**![Accounts-search-18-0-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Accounts-search-18-0-0.png)**

1. Click the **Actions menu**![Accounts-actions-icon](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Accounts-actions-icon.png)and select **Edit Account**.

![Accounts-edit-account-18-0-0](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Accounts-edit-account-18-0-0.png)

1. Go to the **Account** tab on the Edit Account page.

![Accounts-edit-Account-tab](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Accounts-edit-Account-tab.png)

1. Slide the **Enabled** toggle off (white).  
![Accounts-disable-toggle](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Accounts-disable-toggle.png)
  - This setting is disabled for auto provisioned accounts.

1. Click the **Save** button at the bottom of the page.

Auto provisioned accounts are securely created through a Single Sign On (SSO) identity provider, such as Okta. These accounts can sign in to nVoq applications using the SSO account username and password instead of the nVoq username and password.