Admin: Restore Accounts

When accounts are in the trash they can restored within 30 days of the Deletion Date.

When accounts are restored:

• They are assigned a new, auto-generated password, so users will need to reset their passwords upon signing in to their nVoq account.
• All previous user data is available in Reports and Review & Correct.
• All account shortcuts, vocabulary, substitutions, and sentence models are restored.

1. Click the Trash icon in the sidebar menu to go to the Trash page.
   
2. Select the accounts in the list view that you want to restore.
   
   
3. Click the Restore icon in the blue toolbar (or click the Actions iconand select "Restore" next to one account).
   
   
4. Accounts are immediately restored back to the same Client Group and/or Admin Organization that was displayed in the Trash page list view.
   • Restored accounts have a new, auto-generated password, so users will need to reset their passwords upon signing in to their nVoq account.
   • All previous user data is available in Reports and Review & Correct.
   • All account shortcuts, vocabulary, substitutions, and sentence models are restored.

Accounts will FAIL to be restored if:

• The account has a higher Administrator Level than your own account.
• The account username has been re-used to create another account. To restore the account in trash, either delete or change the username of the newly created account.
• The account's Client Group or Administrator Organization has been deleted. When an organization is deleted the accounts that were in it are moved to trash and cannot be restored.