--- title: "Shortcut Usage Organization Summary Report" slug: "administrator-help-shortcut-usage-organization-summary" updated: 2024-06-19T14:13:40Z published: 2023-02-20T19:10:34Z canonical: "support.nvoq.com/administrator-help-shortcut-usage-organization-summary" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.nvoq.com/llms.txt > Use this file to discover all available pages before exploring further. # Shortcut Usage Organization Summary Report This report displays shortcut usage information for an organization during a specified date range. Statistics include: - The total number of attempts to use voice shortcuts - The number of successful voice shortcut attempts (match) - The number of voice shortcut attempts that resulted in no shortcut being run (no match) - The number of voice shortcut attempts that had no audio (no input) - The number of popup shortcuts used - The number of sub-shortcuts used **This report does not include shortcuts that resulted in an error.** ## View & Download the Report 1. On the **organization menu** at the top of nVoq Administrator, select an organization for which you want to view usage information. Navigate this menu by using the **Expand All** button to open all organizations, by clicking the **> arrow** next to each organization level to open it, or by typing an organization name in the **Filter****[](https://support.nvoq.com/administrator-help-organization-menu-2)**text field. ![organization-menu](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/organization-menu.png) 2. Go to the **Reports page** in nVoq Administrator either by clicking on the Reports box on the home page OR on the Reports icon in the sidebar. ![sideNav-home-reports-open](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/sideNav-home-reports-open.png) 3. On the Reports page, on the **Report drop-down menu** select **Shortcut Usage Organization Summary**. ![Reports-Report-menu](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Reports-Report-menu.png) 4. Select a **Date Range** (start and end date) for which you want to include results, then click the **Apply** button when you're done. See [**Date Range Picker**](/v1/docs/date-range-picker) for more information.![generic-date-range-picker-open.png](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/generic-date-range-picker-open.png.png) 1. Optionally, put a checkmark next to **Show Deleted** to include organizations that have been deleted in the report data.  ![Reports-generic-show-deleted-checkbox](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Reports-generic-show-deleted-checkbox.png) 2. Click the **refresh icon** in the blue bar to view the report data. Any change to a filter (in the gray area below the blue toolbar) causes the icon to pulsate once with a red dot. Click on the refresh icon to update the list of items on the page. A retrieval of items within the selected filters starts when the icon is clicked. Once this retrieval starts, it cannot be stopped. ![Reports-Refresh-red](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Reports-Refresh-red.png) 1. Optionally, click on the **download icon** in the blue bar to download a comma-separated values (CSV) file of the report data. ![Reports-Download](https://cdn.us.document360.io/03b5534a-5f9a-42ce-852d-08bf09105da4/Images/Documentation/Reports-Download.png) ## Shortcut Usage Organization Detail Report Columns **Click on any column header on the page to sort information in ascending or descending order.** ### Organization - The organizations listed here are *one level below* the organization selected in the organization menu at the top of the page. For example, if you selected a company level organization at the top of the page, the division organizations below it are listed here. (However, if a group is selected in the organization menu at the top of the page, the group name is listed here.) - If the organization listed is a higher level than group, the data includes usage for users in all groups below the level shown. For example, if a company level organization is listed here, the report shows usage information for users in all groups below that company. ### Voice Shortcuts The total number of attempts to use a voice shortcut that occurred during the specified time period, including shortcuts that have been deleted since the selected time period. This number includes Matches, No Matches, and No Inputs. Shortcuts that resulted in an error are not counted. ### Voice Matches The total number of times during the specified date range a match was made to a voice shortcut command (name). The user said a shortcut name, and a shortcut was returned. ### Voice No Matches The total number of times during the specified date range a user pressed the voice shortcut hotkey but the audio heard by the server was not matched to a shortcut name. The user said a voice command, but no shortcut was returned. ### Voice No Inputs The total number of times during the specified date range a user pressed the voice shortcut hotkey but there was no audio detected. Either the user pressed the voice shortcut hotkey and did not say anything, or the microphone did not pick up the audio. ### Popup The total number of times a popup shortcut was used during the specified date range, including shortcuts that have been deleted since the selected time period. ### Sub-Shortcut The total number of shortcuts were initiated by other shortcuts during the specified date range.