Admin: Delete Shortcuts & Folders

Deleting shortcuts or folders will permanently remove them from the system.

1. Go to the Shortcuts page in nVoq.Administrator. 

• Optionally, click the Manage icon in the sidebar to hide the sidebar while you work.

2. Select the appropriate radio button to delete shortcuts from an account or an organization:  

Delete shortcuts or folders for a specific user account

1. Select the Account radio button.
2. Then select a user from the Account menu. Shortcuts will be deleted from the account selected here. 
   • The menu will display a maximum of 250 accounts. If there are more than 250 accounts in the selected organization, the bottom of the menu will say, "Showing 250 out of [#] possible accounts."
   • Use the Find Account field at the top of the menu to find any account that exists in the selected organization, even if it is not displayed in the menu.
     
   • Hover your mouse over the account in the list to see the username in a tooltip if it's cut off on the menu.
     

Delete shortcuts or folders from an organization

1. Select the appropriate organization from the organization menu at the very top of the screen.
   (Optionally use the Filter at the top of the menu to find a specific organization.)
   You can delete shortcuts or folders from multiple organization levels at once (e.g. if you select a company, you can delete from the company as well as divisions and groups below it).
2. Under View, select the Organization radio button. 
3. Then select the appropriate Show Organization radio button to view existing shortcuts for the selected organization:
   • Choose selected and parents to see shortcuts created for the organization selected in the Organization menu and all parent organizations above it.
   • Choose only selected to see shortcuts created for only the organization selected in the Organization menu.
   • Choose selected and children to see shortcuts created for the organization selected in the Organization menu and all child organizations below it.

3. Click on the star or folder icon for each item that you want to delete. 

• Each selected line will turn green. In the gray bar at the top you will see the number of items you have selected.

OR, if you want to select ALL shortcuts AND folders in the list, click the checkbox at the top of the list. 

4. In the blue bar near the top of the page click the Delete icon.

5. A confirmation will let you know how many shortcuts and/or folders you are about to delete and warn you that deleting shortcuts and/or folders will permanently remove them. To delete the selected shortcuts and/or folders permanently, click Yes, Delete Shortcuts/Folders.
   
   
6. If the shortcuts and/or folders were deleted successfully, a green message will appear near the top-right of the page saying something like, "Hooray! Deleted [name of shortcut]."
   Click the Notifications iconto see the names of the specific shortcuts and/or folders that were deleted.