Dictation Usage Organization Detail Report

This report displays dictation usage information for all users in a selected organization over a specified date range.

Statistics include:

• The total number of dictations per user
• The total number of words transcribed from a user's dictations
• The average number of words spoken by a user per dictation
• The average recognition accuracy of a user's corrected dictation text
• The total number of words included in the user's corrected text
• The total number of minutes for a user's dictation audio recorded 
• The total number of seconds of a user's audio per dictation
• The total number of lines transcribed from a user's dictations

View & Download the Report

1. On the organization menu at the top of nVoq Administrator, select an organization the includes the user accounts for which you want to view usage information. You will see users in all groups at and below the organization level selected here.
   Navigate this menu by using the Expand All button to open all organizations, by clicking the > arrow next to each organization level to open it, or by typing an organization name in the Filter text field.
   
   
    
2. Go to the Reports page in nVoq Administrator either by clicking on the Reports box on the home page OR on the Reports icon in the sidebar.
   
    
3. On the Reports page, on the Report drop-down menu select Dictation Usage Organization Detail.
   
   
   
4. Select a Date Range (start and end date) for which you want to include results, then click the Apply button when you're done. See Date Range Picker for more information.

5. Optionally, put a checkmark next to Show Deleted to include user accounts that have been deleted in the report data. 
   
   
    
6. Click the refresh icon in the blue bar to view the report data.
   Any change to a filter (in the gray area below the blue toolbar) causes the icon to pulsate once with a red dot. Click on the refresh icon to update the list of items on the page. A retrieval of items within the selected filters starts when the icon is clicked. Once this retrieval starts, it cannot be stopped.
   
   
    
7. Optionally, click on the download icon in the blue bar to download a comma-separated values (CSV) file of the report data.

Dictation Usage Organization Detail Report Columns

Username

The identification used by the account holder to log in to the client.

• Accounts that have been deleted are listed with the word [deleted] next to the user name. 

First Name

The account holder's first name. 

Last Name

The account holder's last name. 

Status

The status of the account holder if deleted or disabled. This will be blank if the account is enabled. 

Organization

• The organization listed here is one level below the organization selected in the organization menu at the top of the page. For example, if you selected a company level organization at the top of the page, the division organizations below it are listed here. (However, if a group is selected in the organization menu at the top of the page, the group name is listed here.)
• If the organization listed is a higher level than group, the data includes usage for users in all groups below the level shown. For example, if a company level organization is listed here, the report shows usage information for users in all groups below that company. 

Number of Dictations

The total number of dictations recorded by the account holder during the selected date range. This includes dictation attempts that returned zero words. By default, dictations up until 23:59:59 on the last day in the selected date range are included in the calculation for Number of Dictations. 

Words Transcribed

The total number of words transcribed from dictations recorded by the account holder, as determined by the dictation engine. By default, dictations up until 23:59:59 on the last day in the selected date range are included in the calculation for Words Transcribed. 

"Words" for the sake of the word count is text separated by white spaces, not counting built-in formatting commands (like "new line"). Punctuation is not counted as a word either UNLESS the punctuation is the ONLY thing in the dictation (e.g. "question mark"), then that counts as one word. Substitutions are counted as the word or words that elicit the substitution and not the substituted text (e.g. "signature" would be counted as one word even if the substituted text was, "George Glass, Hospice RN").

Average Spoken Words

words transcribed / number of dictations = average spoken words

The average number of words spoken per dictation (rounded to the nearest whole number) recorded by the account holder.
The number in the Total row (at the bottom of the report) is calculated using the total words transcribed by all accounts on the page divided by the total number of dictations by accounts on the page.

Average Original Transcript Accuracy

(total number of words in all dictations corrected during the date range - total number of errors in those dictations) / total number of words = average accuracy percentage

The average recognition accuracy of corrected dictation text from dictations recorded by the account holder before substitutions are applied.
The calculation only includes dictation text that has been corrected and saved during the date range selected at the top of the page. Dictation text before substitutions are applied is found on the Original tab on the Review & Correct Detail screen.  (See Listen to Audio & View Transcripts) This field is blank when no corrections were saved.  

The calculation takes the total number of words in all dictations corrected during the date range and subtracts the total number of errors in those dictations divided by the total number of words to come up with the average accuracy percentage.  

Words in Accuracy

The total number of words included in the Corrected text field for dictation transactions that were corrected during the selected date range. The calculation for this number only includes transactions with a status of "Corrected".  (The accuracy score  is based on the Words Transcribed.) 

Minutes of Audio

sum all of the user's dictation audio within the specified time period / 60 = minutes of audio

The total number of minutes for dictation audio recorded by the account holder for the time period. The number of minutes are calculated as the sum all of the user's dictation audio (in seconds) within the specified time period divided by 60. The time for each audio is measured from the time the user presses the recording hotkey or button until it is released. By default, dictations up until 23:59:59 on the last day in the selected date range are included in the calculation for Number of Minutes of Audio. 

Seconds of Audio per Dictation

(Minutes of audio total * 60) / Number of dictations total = Seconds of audio per dictation

The number in the Total row for this column is the average of the values in the column. 

Dictation Words Per Minute

words transcribed / minutes of audio = dictation words per minute

This is effective speaking rate. This is calculated as the number of words spoken divided by the total elapsed time between the user pressing the record hotkey or button and when a dictation transcript is returned to the user. The total elapsed time includes the total audio length and the time the server needed to process each request. Network latency is not included in this calculation.

The number in the Total row for this column is the average of the values in the column. 

Lines

aggregate number of transcribed characters / 65 = lines

The total number of lines transcribed from dictations by the account holder. The lines are calculated as the aggregate number of transcribed characters (based on Words Transcribed) divided by 65. By default, dictations up until 23:59:59 on the last day in the selected date range are included in the calculation for Lines.