Exclude a URL on AVG CloudCare™ to Resolve SSL Connection Errors
If you are having a problem with an “SSL Connection Error” on a user’s system when attempting to connect to the Voice URL (i.e. healthcare.nvoq.com/voice), you may have a firewall or web filter blocking the URL.
The link below directs you to instructions for excluding websites from AVG scanning:
This is a link to best practices for AVG CloudCare that includes instructions on Managing Exceptions:
http://www.erichstauffer.com/technology/avg-cloudcare-best-practices
An excerpt from the article is below:
Managing Exceptions
- Log into the CloudCare Portal
- On the Policies tab, select the policy you would like to manage.
- Click on Anti-Virus to expand the menu.
- Go to the Exceptions tab.
- Click Add Exception if adding a new exception. If editing an existing exception, select the object to edit and click the Edit or Remove button.
- Select the exception type; i.e., file, folder, or URL.
- Enter the path or URL of the exception. If it’s a username-specific folder, choose “Any Location”.
- Choose the components for the exception to apply to.
- Click Close and Save.