AVG CloudCare Manage Exceptions

Exclude a URL on AVG CloudCare™ to Resolve SSL Connection Errors

If you are having a problem with an “SSL Connection Error” on a user’s system when attempting to connect to the Voice URL (i.e. healthcare.nvoq.com/voice), you may have a firewall or web filter blocking the URL. 

The link below directs you to instructions for excluding websites from AVG scanning: 

https://support.avg.com/SupportArticleView?l=en&urlName=How-to-exclude-file-folder-or-website-from-AVG-scanning  

This is a link to best practices for AVG CloudCare that includes instructions on Managing Exceptions:

http://www.erichstauffer.com/technology/avg-cloudcare-best-practices

An excerpt from the article is below:

Managing Exceptions

1. Log into the CloudCare Portal
2. On the Policies tab, select the policy you would like to manage.
3. Click on Anti-Virus to expand the menu.
4. Go to the Exceptions tab.
5. Click Add Exception if adding a new exception. If editing an existing exception, select the object to edit and click the Edit or Remove button.
6. Select the exception type; i.e., file, folder, or URL.
7. Enter the path or URL of the exception. If it’s a username-specific folder, choose “Any Location”.
8. Choose the components for the exception to apply to.
9. Click Close and Save.