Mobile Voice: Manage Shortcuts

If Mobile Voice Account Shortcuts are enabled for your account you can add, edit, or delete user account shortcuts and view organization shortcuts in Mobile Voice.

You must be signed in to use this feature. Tap the Sign in to Mobile Voice graphic to sign in.
  

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1. Tap the shortcut button on the keyboardto open the shortcut menu.
   
   If you tap the shortcut button after your password has expired you will be taken to a screen where you can create a new password.

   After you change your password Mobile Voice takes you to the Settings screen. To get back to your previous application tap the < button at the bottom of the device screen.
   
   
2. On the shortcut menu screen, tap the Manage Shortcuts button.
   
   You will only see the this button if Mobile Voice Account Shortcuts are enabled.

   If Mobile Voice Account Shortcuts are not enabled for your account, your shortcut list will only include organization shortcuts (if any). You will not be able to edit or view those. Your administrator can enable them in nVoq.Administrator.
   
   
   
3. On the Manage Shortcuts screen you can create new user shortcuts, edit or delete user shortcuts, or view organization shortcuts.

Add User Shortcut

• • • • On the Manage Shortcuts screen, tap the plus iconto add a new user shortcut.
      • Enter a name for the shortcut. See more information about the shortcut name.
      • Enter a description (required) that explains the reason for, purpose of, or source of the shortcut. See more information about shortcut description.
      • Enter the shortcut text. See more information about shortcut text.
        • For examples of how to create templates that can more easily used in Mobile Voice, see Shortcut Examples: Insert as Template.
      • Tap the ADD buttonto add the shortcut to your account (user) shortcut list.
      • The screen will automatically go back to the Manage Shortcuts page.
        If you create a user shortcut with the same name as an organization shortcut, you will only see the user shortcut on the shortcut menu (the organization shortcut will no longer appear).
        

Edit User Shortcut

• • • • On the Manage Shortcuts screen the user shortcut list is shown by default. Tap a shortcut name to edit or delete it.
      • Modify the name of the shortcut. See more information about the shortcut name.
      • Modify the description. If there is no description, you will need to add one before you can save your changes. Add a description (required) that explains the reason for, purpose of, or source of the shortcut. See more information about the shortcut description.
      • Modify the shortcut text. See more information about shortcut text.
      • Tap the SAVE buttonto save your changes. The shortcut stays open allowing you to make additional changes.
      • When you're done, tap the back button at the bottom of the Android screen to go back to the Manage Shortcuts page. (You may have to tap it twice if your cursor is in the Shortcut Text field.)
        If you tap the back button at the bottom of the Android screen without saving changes, you will be asked to confirm that you want to exit.
        

Delete User Shortcut 

• • • • On the Manage Shortcuts screen the user shortcut list is shown by default. Tap a shortcut name to edit or delete it.
      • Tap the DELETE button.
      • You will be asked if you are sure you want to delete this shortcut. 
        • Tap YES to delete the shortcut. The screen will automatically go back to the Manage Shortcuts page.
        • Tap NO to keep the shortcut. The screen goes back to the Modify User Shortcut page. Tap the back button  at the bottom of the Android screen to go back to the Manage Shortcuts page.

View Organization Shortcut

• • • • On the Manage Shortcuts screen tap the Organization tab to view the list of shortcuts created for your organization. 
      • Tap on an organization shortcut name to view the shortcut name, description (if there is one), and shortcut text. You will not be able to make changes. 
        You will not be able to make changes to an organization shortcut within Mobile Voice even if your account has an Administrator Role of "Customer Administrator" or "Shortcut Designer".

        If you have an Administrator Role, make changes to organization shortcuts in nVoq.Administrator instead.
      • Tap the back button  at the bottom of the Android screen to go back to the Manage Shortcuts page.