nVoq provides Tier 2 Support for nVoq Partners and Agencies with Administration level inquiries for product defects, server outages, multi-user outages, and HIPAA-related inquiries. Please reach out to your company's IT Helpdesk for technical support involving work or personal device setup or troubleshooting, account lockout, and login issues. For accuracy optimization we will refer you to your clinical or technical nVoq administrators, as they are trained and equipped to deliver the quickest resolution to you.
nVoq Tier 2 Support is available 8:30 a.m. to 5:30 p.m. Mountain Time M-F with phone support. The Support portal is also available 24/7 for nVoq Admins to escalate issues. Our SLA for escalation tickets is one business day.