Use Conversations to record and transcribe discussions between clinician and patient. Capture details in real-time while staying focused on patient care.
This feature must be enabled for your account or organization via API.
This feature is available to preview. During this phase it must be enabled via API for an account or organization in your tenant. In addition to that there are other known limitations. Please let us know if you are interested in trying it out.
Use Conversations Dictation
When conversation mode is enabled for your account or organization there is an icon with two speech bubbles on the top right of the dictation button. Click the speech bubbles icon to switch to conversation mode.
In conversation mode the speech bubbles icon displays on the dictation button. Click the dictation button (or the F2 key on your keyboard) to start recording.
Have a discussion with your patient. The speech bubble will not display your conversation, but Voice is recording when the button turns orange. You can tell Voice hears you when the audio meter (above the button) moves as you speak.
Those who are speaking should remain close enough to the microphone to be heard.
Be careful not to speak over one another.
For best results we recommend no more than 4 speakers.
Do not speak punctuation.
See About Conversations Mode for more information.
Click the dictation button (or F2) to stop recording.
When recording is stopped, the Conversations window opens and your conversation is automatically displayed as a dialogue on the Conversation tab.
Optionally, click the COPY button on the Conversation tab to copy the transcript, which you can then paste into your system of record.
Select the appropriate type of summarization and/or formatting you’d like to see for the information in the conversation from the menu at the top of the window. For a summary of the conversation, choose General summary.
All of the premium Intelligent Formatting designs are available on this menu. This includes SOAP Note, as well as any custom designs created in the Intelligent Formatting Designer in nVoq Administrator.
Click the SUMMARIZE button to get summarization/formatting selected on the menu at the top of the window. (If you selected “General summary”, you will get a summary of your conversation.)
The summarized and/or formatted note is displayed on the Summarized Text tab. In this case, it is a summary of the conversation.
Optionally, click the COPY button on the Summarized Text tab to copy formatted note so you can paste it into your system of record.
Optionally click the thumbs-up or thumbs-down button to submit feedback to nVoq about the conversation transcript and/or information on the Summarized Text tab. Feedback may be referenced to help improve future returns.
To switch back to regular dictation mode click the microphone icon on the upper-right of the dictation button.
The last option selected from the menu will automatically be selected the next time you run Conversations.
In the case of the example here, the “General Summary” option will be selected.
The Conversations Window
In the Conversations window there is a drop-down menu, a Conversation tab, and a Summarized Text tab. Both tabs have a COPY button. The Conversation tab has a SUMMARIZE button. The window also includes a button that links to the nVoq Support Center, as well as feedback buttons. Additionally, you can drag the edges of the window to see more of the transcript, if applicable.
Menu
This menu includes a “General summary” option, a “SOAP Note” option, and any custom Intelligent Formatting designs that have been created in the Intelligent Formatting Designer in nVoq Administrator.
General Summary displays a summary of the conversation.
SOAP Note extracts key details from the conversation and puts them in the format of a SOAP Note.
Support Center Button
Click the purple question mark icon to go directly to the documentation for the Voice Conversations feature (this page).
Thumbs-Up Button
Click the green thumbs-up button to submit positive feedback to nVoq about your conversation transcript and/or formatted note. When you click this button you have the option of selecting from a few pre-defined options. Select as many of these options as you want, and/or enter your own observations in the Other text area. When you're ready to submit feedback, click the Submit Feedback button. Feedback may be referenced to help improve future returns. If you click the button to submit feedback more than once, only the last sent feedback is saved.
Thumbs-Down Button
Click the red thumbs-down button to submit negative feedback to nVoq about your conversation transcript and/or formatted note. When you click this button you have the option of selecting from a few pre-defined options. Select as many of these options as you want, and/or enter your own observations in the Other text area. When you're ready to submit feedback, click the Submit Feedback button. Feedback may be referenced to help improve future returns. If you click the button to submit feedback more than once, only the last sent feedback is saved.
Copy Button
The COPY button on the Conversations tab copies the diarized transcript to your computer’s clipboard. It does not include the date and time stamps in the copied transcript. The COPY button on the Summarized Text tab copies the summarized note to your computer’s clipboard. The Conversations window remains open after the Copy button is clicked.
Summarize Button
When this button is clicked the text on the Conversation tab is processed into a summary based on the formatting selected on the menu at the top of the window. The formatted note displays on the Summarized Text tab.
About Conversations Mode
Conversations mode uses a general narrative, non-medical dictation topic. (You will likely not be using medical jargon when having a discussion with your patient.)
Vocabulary, substitutions, and sentence modeling are not applied to dictations in Conversations mode.
When conversation mode is on, dictations recorded using the nVoq Wireless Microphone are ignored. (Additional work needs to be done in order to allow conversation dictations through these apps.)
When you sign out of Voice, it will start up again with the dictation button in regular dictation mode when you sign back in. Conversations mode is automatically turned off. Follow the steps above to turn it back on.
Summarized notes and original input text is stored based on the Data Retention settings configured for the group.
Voice checks for updates to Intelligent Formatting designs for the Conversations drop-down menu every 30 minutes and on sign in.