18.0.0 Release Notes
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18.0.0 Release Notes

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18.0.0 nVoq Dictation, SayIt, nVoq.Voice, nVoq.Administrator, & nVoq APIs Release
March 2023 - See Production Deployments for deployment dates.

Changes listed on this page may be available now on the Test system (test.nvoq.com), but there could be changes listed here that are NOT YET in the version that is currently on Test. To see when the latest updates were deployed on Test, visit Test.nvoq.com Deployment Dates.

For release notes for nVoq mobile apps, see:

nVoq Dictation

The updates in this section impact all dictation clients, including SayIt, nVoq.Voice, and nVoq.Mobile Voice as well as ISV partner clients using nVoq dictation. 

  • Faster to Add Vocabulary to User Profiles - When vocabulary is added, account profiles are rebuilt to include the new terms. In this release, updating vocabulary in user profiles is faster. Keep in mind that adding thousands of vocabulary terms to an account or organization is still not advised.  (B-16924, 12/6/2022)
  • Fix for Capitalization Commands Not Working in STABLETEXT Dictations - The built-in capitalization commands (Caps, Caps On/Caps Off, All Caps, and All Caps On/All Caps Off) were sometimes not working properly with STABLETEXT dictations. This has been fixed. (D-13098, 12/8/2022)
  • Mid-Dictation Command Recognition Improvement - In the previous release mid-dictation commands would sometimes return the wrong command, especially if there was another command with the same phrasing at the beginning. For example one command might be "patient labs" and another command might be "patient labs copy." While we do not advise creating commands with similar phrasing like this, the mid-dictation command process has been improved to avoid this problem. Commands are now sent later in the process so that longer commands can be recognized as a whole instead of being mistaken for shorter commands. (B-17013, 12/28/2022)
  • Fix for Word Marker Positions Sometimes Incorrect with Mid-Dictation Commands - Word markers from a WebSocket dictation are sometimes incorrect when using mid-dictation commands. Mid-dictation commands are now sent later in the process to keep this from happening. (D-13130 , 12/29/2022)
  • Fix for Numbers Sometimes Return Incorrectly with Mid-Dictation Commands - Numbers sometimes return incorrectly in dictations after mid-dictation commands are used. For example, a dictation of "next field 58 next field 23" might return as "508203". Mid-dictation commands are now sent later in the process to keep this from happening.  (D-13126, 12/29/2022)
  • Fix for Sometimes Mid-Dictation Commands Appear in Transcribed Text - Mid-dictation commands should be removed from the dictation transcript so that the user never sees the command text, but sometimes they are not. Mid-dictation commands are now sent later in the process to keep this from happening.  (D-13124, 1/17/2023)

SayIt and AgentAssist

SayIt was retired as of December 31, 2022. Some of you may have already been unable to run the 17.2.0 version of SayIt after the beginning of the year. Going forward SayIt will no longer be deployed on the Healthcare and Canada systems. "AgentAssist" will only be available on the Secure system.

  • AgentAssist for Windows Only - The 18.0.0 version of AgentAssist runs on Windows only, it cannot be run on Mac. (B-17045, 1/18/2023)


  • New Update Notification - Once you have installed the 18.0.0 version of nVoq.Voice, Voice will check for updates every 24 hours while you are signed in. If an update is available, an orange badge will appear on the settings gear icon (next to the dictation button). When that badge is present, clicking on the settings icon opens the About screen where you can click on the Update Voice Now button to install the updated version of nVoq.Voice. (B-16502, 12/27/2022)

Bug Fixes in nVoq.Voice

  • Speech Bubble Not Open When Dictating with nVoq Wireless Microphones - When recording dictations using the nVoq.Wireless Microphone for either Android or iOS, the speech bubble in nVoq.Voice sometimes does not open. When this happens, the dictation button in the Wireless Microphone app does indicate that recording is occurring, and the final transcript does still paste into the target application. This has been fixed in the 18.0.0 release of nVoq.Voice, no change was required in the Wireless Microphone apps. (D-13153, 1/30/2023)



  • Data Persistence Setting Now Controls Dictation Client & Microphone Information - The Data Persistence setting labeled "Save Dictation Information" on the Add/Edit (Group) Organization page controls how long information in External External ID and Metadata fields is stored. In 18.0.0 this setting will also control how long the Client Product, Client Vendor, Client Version, and Microphone information for individual dictations is stored. This information is displayed in Review & Correct for dictations until it is purged after the number of days configured for this setting. Groups with this setting set to "Never" will not display Client Product, Client Vendor, Client Version, or Microphone information for dictations in Review & Correct at all. (B-16637, 11/10/2022)
  • Faster to Add Vocabulary to User Profiles - When vocabulary is added, account profiles are rebuilt to include the new terms. In nVoq.Administrator, this is a background process that happens after a .csv file has been uploaded and validated. In this release, this background process to update vocabulary is faster. Adding thousands of vocabulary terms to an account or organization is still not advised. (B-16924, 12/6/2022)
  • Add New Columns & Customize Column Order on Accounts Page - The order of columns on the Accounts page list view can now be customized to your liking, and there are some new optional columns to display on the page too, including Admin Organization, Admin Role, E-mail, Enabled Through, First Login, Last Login, Note Assist Enabled, and Products. A new tool (wrench) icon has been added near the top of the page that opens a Customize Columns window. There you can select the columns that you want to display on the page, and change the order in which they appear. The columns displayed persist if you navigate to another page, or sign out of nVoq.Administrator. The Download Accounts icon (in the blue bar) will create a comma-separated values (CSV) file that includes the columns you have selected to display in the list view. Depending on what columns you have selected, the columns that you download in a CSV file may be different than those required for Account Upload. (B-16671, 12/15/2022)
  • Organization Column on Accounts Page Replaced by Client Group - The "Organization" column (which displayed the user's Company, Division, or Group name depending on what level of organization you were viewing) has been replaced by a column titled "Client Group". This new column lists the name of the organization(s) in which this user has Client Access. The organizations that display in the column depend on your account access. If you have a tenant-level account, you will see the user's company, division, and group in this column. If you have group-level access, you will only see the user's group. If no group is listed, the user does not have Client Access (i.e. cannot use dictation or shortcuts). (B-16671, 12/15/2022)
  • Run Batch File Against Note Assist Audit - On the Note Assist page you can run a batch file against an audit to see if existing narratives include categories in the audit. Download a template to create a file, or use an existing Microsoft Excel file with a .xlsx file extension. Required columns on the batch file include: Narrative (the clinical note text that will be run against the selected audit), Narrative Date, and Name of the person who created the narrative. This name does not need to have a corresponding nVoq account. Files can include additional columns, and they will be ignored. After the audit is run and output file includes the same columns as the original file, the name of the audit against which the batch was run, and each category in that audit which will either show TRUE (if the category was included in the Narrative text) or FALSE (if the category was missing from the Narrative text). Information run in batch audits is not saved in nVoq.Administrator and does not count as Note Assist usage. The Note Assist page and batch audits are available to system- and tenant-level administrators only.  (B-16545, 12/21/2022)

Bug Fixes in nVoq.Administrator

  • Fix for Note Assist & Product Usage Reports Not Showing Default Sort Column - The Note Assist Usage and Product Usage reports did not have a default column set for sorting items on the reports, so the sorting could be confusing. As a work-around you can click on any column to sort items as you want to see them. In the 18.0.0 release of nVoq.Administrator these reports will automatically sort by Last Name by default. An arrow (pointing up or down) next to the column name indicates the column by which each report is sorted. (D-13110, 11/15/2022)
  • Fix for Account Enabled Report Displays Incorrect Disabled/Billable Times -  The Account Enabled report shows the "Disabled During Date Range" and "Trial During Date Range" times as ending early at 17:59:59 on the last day of the month rather than at the very end of the day at 23:59:59. Users set to become disabled after the configured date can still access the system for the entire day, since the job to disable accounts does not run until after the day has ended. This did not affect billing either, as scripts were run manually to fix this error before billing reports ran. In 18.0.0 the Account Enabled report will display these times as 23:59:59 in the Mountain Time zone, and will adjust for other time zones. (For example, if the time zone in nVoq.Administrator is set to Eastern, the time will display 01:59:59 the following day.) Actual billing is based on Coordinated Universal Time adjusted for the Mountain Time zone. (D-13118, 1/10/2023)
  • Fix for Upload Account Issues - When creating accounts by uploading a CSV file you should be able to include additional columns in the file that are listed in the API for creating an account, but there are some problems with some of the optional parameters. The employee ID parameter was written as "employee_ID" in the API but does not work in the CSV file unless it is written as "employeeId". The API documentation has been updated to list this parameter correctly. The email field does not work for file upload unless the column header is written as "E-Mail" but it is listed as "email" in the API documentation. This parameter has been updated so that it is case insensitive; the column header can now be "email" or "e-mail" or "E-mail". Columns that did not require a yes/no (or true/false) answer are being translated to Boolean values. This has been fixed. Finally, the products parameter can not be included on the CSV file at all. In 18.0.0 products can be added on the CSV file using the product codes listed in the API documentation, with a comma separated string (for example NVDSK-VOC-000,NVMBD-KEY-000). (D-13136, 1/10/2022)



There may be changes listed here that are not yet available on the Test system (https://test.nvoq.com/apidoc). To see when the latest updates were deployed, visit Test.nvoq.com Platform Upgrade Dates.
  • Mid-Dictation Command Guidelines Added to API Documentation - Guidelines for using a commandList, commandPhrase, and weight have been added to the paramsdocumentation for the STARTDICTATION WebSocket method to make it easier to create mid-dictation commands that should work better. (B-16991, 11/15/2022)
  • Matching and Grammar APIs Deprecated - We have deprecated the Server-Side Matching API and the Grammar API used for shortcuts. We will be migrating to mid-dictation commands going forward. All endpoints under the Grammar and Matching tabs of the nVoq API have been marked as deprecated, and you should stop using them by the end of next year, 2023. (B-16955, 11/21/2022)
  • Bountary Request Documentation Improved - Information about how to use the WebSocket method for Boundary Request has been improved. (B-16939, 11/21/2022)
  • APIs Updated to Allow Wireless Mics to Use WebSockets - As part of our work in progress to allow nVoq.Wireless Microphones to use WebSocket dictation, API documentation was updated. In the previous release, the method to Open a WebSocket Observer Connection listed an incorrect path. That has been updated to /wsapi/v2/wsrouter/{observerKey}. In the endpoint to Register a Destination, the features parameter can now be used to allow a WebSocket setting in the Wireless Microphone to be honored (using preferredCommProtocol:websocket). If the preferredCommProtocol is absent, Wireless Microphones use HTTP events. On the Process Dictation Key Pressed endpoint, a new tObserverKeyparameter has been added which allows destinations to establish a websocket connection to recieve transcription text from the dictation server. (B-16980, 12/15/2022)
  • Create an Account/Update a Single Account API Improvements - As part of our work to fix account upload issues for nVoq.Administrator, a few things have been fixed in the API for creating an account and updating a single account. The Employee ID parameter was written in the API documentation as employee_ID which did not actually work. It's been changed to employeeId, which does. The email parameter did not work in nVoq.Administrator unless it was written as E-Mail, though it was listed as email in the API documentation. This is now case insensitive and the logic was relaxed so that you can now use email or e-mail or E-mail. Previously parameters that did not require a yes or no (or true or false) answer were being translated to Boolean values. Now only columns where this is necessary are translated to Boolean, including: enabled, clientAccess, accuracyOptimizationService, nonBillable, fastDictation, voiceShortcuts, showPasteHistory, directText, automaticSpacing, noteAssistAvailable, multiFactorAuthentication. The clientGroupparameter was missing from the API documentation request body and has now been added. It has also been added to the API for updating a single account. (D-13136, 1/10/2022)