Add or Edit Identity Provider

On the Add or Edit Identity Provider page System-level administrators can add or update Microsoft Entra ID or Okta Single-Sign On (SSO) Identity Provider information for the tenant.

Add Microsoft Entra ID Identity Provider

1. Click the New icon in the blue toolbar of the Identity Provider page.
2. Select the Entra ID radio button.
3. Enter the Company ID.
   • This is typically the company's email domain name (like, nvoq.com). 
   • This field has a minimum length of four characters and a maximum length of twenty characters. It can only include alpha-numeric values and a period.
   • See SSO Setup: Microsoft Entra ID for more details.
4. Enter the External Key.
   • This is the Tenant ID from the Entra ID portal.
   • The External Key validation occurs immediately when the field is exited.
   • See SSO Setup: Microsoft Entra ID for more details.
5. Put a checkmark next to MVOICE to add SSO functionality for nVoq Mobile Voice, and/or put a checkmark next to VOICE to add SSO functionality to nVoq Voice.
   • At lease one client must be selected.
   • External Client IDs are populated automatically.
6. Click the Save button.

Add Okta Identity Provider

1. Click the New icon in the blue toolbar of the Identity Provider page.
2. Select the Okta radio button.
3. Enter the Company ID.
   • The company's employees will use this ID when logging into nVoq clients with Okta SSO. Typically, this is the company's email domain name (without the .com, .org extension).
   • This field has a minimum length of four characters and a maximum length of twenty characters. It can only include alpha-numeric values and a period.
   • This name must be unique in the nVoq system.
   • See SSO Setup: Okta for more details.
4. Enter the External Sign in Domain.
   • This is the customer's Okta domain name through which users will authenticate. 
   • The Okta domain is found within the global header section on the upper-right hand corner of the Okta admin pages near the user's login name. 
   • The  External Signin domain field validation occurs immediately when the field is exited.
   • See SSO Setup: Okta for more details.
5. Enter the External Key.
   • This is populated automatically when the Identity Provider is created.
6. Put a checkmark next to MVOICE to add SSO functionality for nVoq Mobile Voice, and/or put a checkmark next to VOICE to add SSO functionality to nVoq Voice.
   • At lease one client must be selected.
7. Click the Save button.

Edit an Identity Provider

• Double-click the row of an identity provider OR open the Actions menu and select Edit Identity Provider to open the Edit Identity Provider page.
  
• The Identity Provider (Entra ID or Okta radio button) cannot be edited.