ISV Training: Requesting Billing Assistance

Contact nVoq Billing using the email address [email protected]

When opening billing tickets please include the following information:

1. Your contact information

  • Your name
  • Your phone number
  • Your email address

2. Complete organization and account information for the specific accounts in question

  • Include the system, like Healthcare, Test, or Canada.
  • Provide user information that includes the organization structure like Tenant > Company > Division > Group > Username
  • For example: healthcare > SR Solutions > ABC Corporation > Main Office > EE Gen Med v3.8 > [email protected]

3. Your question

  • Have an issue with your invoice?
  • Need a trial extension?
  • Need to swap a subscription from one user to another?
When responding to nVoq on open billing tickets always reference the ticket number.

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