Troubleshooting Dictation Formatting Issues

If a user is having issues with the formatting of dictation transcripts, an administrator should follow the steps below:  

1. Check the vocabulary and substitutions. 
   • The dictation client may be recognizing what you say as a substitution and returning the transcript according to your account or organization settings.
   • Be sure to check both account and organization vocabulary and substitutions.
   • There are also substitutions that are "built-in" to the dictation server that could cause an issue. See Built-In Substitutions
     
      
2. If capitalization substitutions ("caps," "caps on," "all caps," or "all caps on,") are not working when spoken at the beginning of a dictation, check to see if there is a "Scratch That" substitution with a Spoken Form of \A[\s\S]*\z enabled for the organization or account. 
   • There is an alternate form of this substitution with a different Spoken Form that DOES work with these substitutions. See Substitutions Types: Scratch That
     
      
3. If there is nothing in the organization vocabulary, account vocabulary, organization substitutions, or account substitutions that could be causing the issue, follow these steps:  
   1. Correct the transcript in Review and Correct. See Review & Correct Detail: Correct a Dictation Transcript
   2. Send the dictation ID to nVoq Support. There is extra processing we need to do to address these types of issues.