17.2.0 Release Notes
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17.2.0 Release Notes

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Article summary

17.2.0 nVoq Dictation, SayIt, nVoq.Voice, nVoq.Administrator, & nVoq APIs Release
November 2022 - See Production Deployments for deployment dates, when available.

For release notes for nVoq mobile apps, see:

nVoq Dictation

The updates in this section impact all dictation clients, including SayIt, nVoq.Voice, and nVoq.Mobile Voice as well as ISV partner clients using nVoq dictation. 
  • Fix for Lowercase Built-In Substitution Not Working with STABLETEXT - When the word "lowercase" is spoken at the beginning of a dictation, the dictation server (ReDS) should not transcribe that word but instead return the following spoken word beginning with a lowercase letter. This is because "lowercase" is one of the "built-in" substitutions. However in STABLETEXT mode (a.k.a. "Direct Text" in SayIt), if there is a pause between the word "lowercase" and the next spoken word, "lowercase" is being transcribed and the next spoken word is transcribed immediately after it with no space, missing the first letter of the word. For example, the spoken dictation "Lowercase [pause] treatment option" is being transcribed as "Lowercasereatment option". The same dictation in HYPOTHESISTEXT works fine.  (D-12974, 8/11/2022)
  • Improvements to Vocabulary Recognition for Names Starting with "Dr." - For best results, we recommend NOT adding names to vocabulary that begin with "Dr." because this prefixes is best handled by the dictation server as a term that it already knows instead of trying to handle it as part of a unique vocabulary term. That being said, work was done to improve vocabulary terms that do start with "Dr." (or "Drs."). These improvements will affect all new vocabulary terms created that start with "Dr." (or "Drs."), and will also affect existing terms when any change is made to vocabulary for the account or organization. (D-13019, 8/17/2022)
  • Fix for Incorrect N-Best Return for a Number Followed by "to" - When a number is followed by the word "to" in a dictation that includes N-Best results,  the dictation server returns an incorrect alternate of the number followed by the word "to" with no space (e.g. 4to). This has been fixed. (D-12813, 8/25/2022)
  • Fix for Brief Display of Vocabulary Token in HYPOTHESISTEXT - When an account or organization vocabulary term is recognized in one segment of a dictation and then another segment follows, the vocabulary term in the preceding segment returns briefly as a token (with underscores around it) before it is displayed correctly in the finalized text. This is only an issue in HYPOTHESISTEXT, and works correctly in STABLETEXT. This has been fixed. (D-13054, 8/30/2022)
  • Multi-Word Vocabulary Terms Honor Case -  We recommend using Substitutions instead of Vocabulary for changing the case of words that already exist in the dictation topic or dictionary. For example, "Boulder Community Hospital" are all words that the dictation server already knows. To get them to return in your transcript starting with an uppercase letter instead of "boulder community hospital", a substitution should be used instead of vocabulary. Nevertheless, in 17.2.0 account and organization vocabulary terms with two or more words will honor the case that is entered when the vocabulary term was created. For example, if you created the vocabulary term, "nVoq dICTATION" it will return in your dictation transcript just like that. At this time this feature only works with terms that have two or more words. However, single vocabulary words that do not already exist in the dictation topic or dictionary will return with their configured case. (B-16810, 8/30/2022)
  • Fix for Account Vocabulary Not Working Consistently - In previous releases account vocabulary was not always working correctly. When attempting to add multiple vocabulary terms to an account, only the first one would be consistently added. Vocabulary terms not added would not return in a dictation transcript. This has been fixed. (D-13061, 10/3/2022)

SayIt and AgentAssist

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  • Forgot Username & Password Link Verbiage Updated - The link on the sign in window that allows you to retrieve your forgotten username or reset your password has been updated to say, "Forgot username or password?" instead of "Forgot password?" The order of the bullets for resetting the username and password on the Password and Username Recovery screen has also been updated so that the username option is listed first. The change on the Password and Username Recovery screen applies to all nVoq products. (B-16922, 9/21/2022)
  • Dictation Speech Bubble Can Be Disabled - Because some users find it distracting, the speech bubble that appears above the dictation button while you record your dictation can now be turned off. The new setting (labeled "Speech Bubble" on the nVoq.Voice Settings screen) is on by default. When enabled, the setting opens a speech bubble that displays your dictated transcript as you speak. When disabled, your dictated transcript appears only in the application where your cursor is located when you stop recording your dictation. When the setting is modified from the default it is stored as a user property which can be found in the user's Account Properties on the Accounts page in nVoq.Administrator under "Voice Speech Bubble". (B-16533, 10/7/2022)
  • New Warning If No/Poor Microphone Configured for Dictation - In the current release, Voice allows you to start a dictation even if there is no microphone configured. There is no warning message, it just does not display a transcript. In the 17.2.0 release, if no microphone is configured on the computer for dictation, the dictation button will be gray and you will be unable to press that button to start recording. If you try to start a recording using the dictation hotkey, a warning message will appear at the bottom-right of your screen stating, "No Microphone Detected" to let you know that Voice did not find any microphone on your system. (You can still use the nVoq.Wireless Microphone as your recording device if the dictation button on your computer screen is gray.) Also new in this release, if the computer's built-in or array microphone is configured for Voice, a warning message will appear after you sign in stating, "Poor Microphone Detected." The Settings screen will also display a message at the top letting you know that using a built-in or array microphone could affect your recording quality, thereby impacting dictation accuracy. Once you connect another microphone to your computer either via input jack or Bluetooth, Voice should automatically start using it for dictation as long as it is the "default" microphone for your computer. (B-16715, 10/12/2022)
  • Automatic Check for Note Assist Enabled/Disabled Status - Voice now checks automatically to see if Note Assist has been enabled or disabled for your account. If the Note Assist has been enabled for your account in nVoq.Administrator, the Note Assist hotkey will work in Voice within five minutes, and the Note Assist hotkey setting will display on the Settings screen. (If the Settings screen is already open when Note Assist is enabled, you will need to close and re-open it to see the setting.) If Note Assist is disabled for your account while you have the Note Assist window open, a message stating, "Note Assist has been disabled. Please see your administrator for assistance." will display in the Note Assist window, and the Run Review button will also become disabled. (B-16706, 10/12/2022)



  • New Loading Indicator for In-Progress Updates - When processes in nVoq.Administrator are in progress and take longer than 500 milliseconds (1/2 of a second), a spinner will now appear on all pages to let you know that work is in progress. When applicable, a message will also display under the spinner (e.g. "Retrieving accounts" or "Deleting vocabulary" or "Added account 50 of 85"). These indicators replace the previous work-in-progress indicator, which was a ghost table (flashing gray lines in the form of a data table). Updates in progress continue if you switch to a different page in nVoq.Administrator, and a notification message appears in the top-right corner to let you know when the work is complete. (B-16548, 8/4/20022)
  • New Keyboard Shortcuts for Review & Correct Audio Playback - There are now keyboard shortcuts you can use for the audio player on the Detail Review & Correct page to play or stop (Ctrl+P), rewind 1.5 seconds (Ctrl+R), or fast forward 1.5 seconds (Ctrl+F) through audio more easily. The list of these hotkeys is available from a new "Audio Command Shortcuts" link below the player. Click the link or press Ctrl+M to view the list. (B-16824, 8/11/2022)
  • Conditional Terms for Note Assist Categories - Note Assist categories can now include terms that have a conditional relationship to other words in a clinical note. You can add words that mean the same thing and configure the category to count them as included if any of them are found (for example either "PPS" or "palliative performance scale"). You can also add words that will only be counted as included if other words or phrases are also found nearby within the note (for example, "PPS" followed by a number). A test to see if you have configured the conditional words correctly has also been added to the Note Assist Categories page. (B-16482, B-16839, 8/23/2022; B-16918, 10/13/2022)
  • SYSTEM LEVEL View & Mass Update 2FA Authentication for System Accounts - A new column labeled Two-Factor Authentication has been added to the System Accounts page so you can quickly see which accounts require two-factor authentication. A new actions menu has also been added to the blue toolbar on this page (visible when one or more accounts is selected) which displays a menu that currently includes two options: Enable Two-Factor Authentication and Disable Two-Factor Authentication. These options allow you to add or remove the two-factor authentication requirement to/from multiple accounts at once. (B-16774, 9/15/2022)
  • Forgot Username & Password Link Verbiage Updated - The link on the sign in screen that allows you to retrieve your forgotten username or reset your password has been updated to say, "Forgot username or password?" instead of "Forgot password or username?" The order of the bullets for resetting the username and password on the Password and Username Recovery screen has also been updated so that the username option is listed first. The change on the Password and Username Recovery screen applies to all nVoq products. (B-16922, 9/21/2022)
  • Tenant-Level Admins Can Manage Note Assist Audits & Categories - The Note Assist page in nVoq.Administrator is now visible to administrators with access at the top level of their organization. Tenant level administrators can now create, edit, and delete Note Assist categories and audits for the nVoq.Voice and nVoq.Mobile Voice users in their tenant. (B-16903, 10/4/2022)
  • Assign Note Assist Audits to Accounts - On the Add or Edit Account page you can assign Note Assist audits to a user account. When the Note Assist box is checked, a new section (Note Assist Audits) appears below it. There you can check or uncheck audits to make them available to the user in Note Assist. Note that it is not possible to remove all audits from a user account. If at least one audit is selected, the user will have access to only the selected audits. However, if NO audits are selected, the user has access to ALL audits. (B-16904, 10/13/2022)
  • Note Assist Mass Update -  Note Assist can now be updated using the mass account update feature on the Accounts page. Select the desired accounts from the list view and then choose Update Note Assist from the actions menu in the blue bar. This opens the Update Note Assist page from which you can see if the selected accounts already have Note Assist enabled or disabled, and you can enable or disable Note Assist and assign or remove audits from the selected accounts. (B-16904, 10/13/2022) 
  • New Note Assist Usage Report - The Note Assist Usage report shows the number of audits run by a user account in nVoq.Voice or nVoq.Mobile Voice. The report includes the name of each audit run by an individual user, and the number of times each audit was run by an individual user. Audits run from a pre-17.2.0 version of nVoq.Voice or nVoq.Mobile Voice or audits that have been deleted appear in the report with "no audit selected" as the Audit Name. (B-16905, 10/18/2022; D-13091, 10/24/2022)

Bug Fixes in nVoq.Administrator

  • Incorrect Sorting of Trial Expiration & Enabled Through on Subscription Management Report - The Subscription Management Detail report sorts dates in the Trial Expiration and Enabled Through columns out of logical order and with blank cells of null value mixed in. This has been fixed.  (D-13033, 8/26/2022)
  • Review & Correct "Look for Word" Filter of Special Characters Returns Empty Original Text - The Look for Word filter on the Review & Correct page lets you search in original dictation transcripts for specific words, phrases, or characters. In the current release however, certain characters (.,*#+?^${}()|/[]\-) break the search, resulting in no text appearing in the Original Text field on the Detail Review & Correct page. This has been fixed in 17.2.0. (D-13052, 8/30/2022)
  • Large Vocabulary Upload Jobs Never Finish - Adding thousands of vocabulary terms to an account or organization is not advised. However, if you attempt to do that in the current release, the job will never finish on the back end. To better handle this, processing time has been limited. Processing time depends on the number and complexity of terms being uploaded. If your vocabulary job exceeds the processing time limit, some of the vocabulary terms will be not added. (D-13038, 9/8/2022)
  • Accounts with Past Enabled Through Dates Allow Mass Enable, Then Automatically Disable Overnight - Accounts that have an Enabled Through date that has passed can temporarily be enabled using the mass Enable Accounts feature on the Accounts page list view, but will automatically become disabled again overnight. In the 17.2.0 release, the mass Enable Account function on the Accounts page will no longer allow those accounts to be enabled. Instead, the accounts will fail to be enabled and a notification message will display the reason "Enabled through date is in the past and must be updated before they can be enabled." Additionally the failed acounts will appear in the account list in red text so you can easily find them and change their Enabled Through dates using the mass Update Enabled Through feature on the same page. (D-13035, 9/13/2022)



There may be changes listed here that are not yet available on the Test system (test.nvoq.com/apidoc). To see when the latest updates were deployed, visit Test.nvoq.com Platform Upgrade Dates.