The Accuracy Optimization Service (AOS) automates and streamlines the Review & Correct process by having a team of trained medical transcriptionists review dictations, correct errors, and optimize the user’s profile. This service is beneficial for new users who may struggle with microphone settings, speech patterns, or specific terminology. AOS provides expert recommendations to enhance user-specific accuracy and ensures that corrections are incorporated into the system to improve long-term performance.
How to Select the Best Candidates for Accuracy Optimization Service
Users who have completed adequate nVoq Dictation training and are knowledgeable on the dictation platform but are still experiencing dictation accuracy misrecognitions would benefit from user-specific fine-tuning of their dictation profile in the way of Accuracy Optimization Service. To determine if a user would benefit from AOS, follow these steps:
- Perform an Initial Review in Review & Correct
- Listen to 10–20 medically relevant, non-training dictations in Review & Correct. See Listen to Audio & View Transcripts.
- Focus on dictations containing 10–50 words.
- Verify that the audio quality is good, the user speaks at a conversational pace, enunciates clearly, and uses medical terminology.
- Ensure that users selected for the Accuracy Optimization Service adhere to nVoq’s Dictation Best Practices.
By selecting the right candidates for AOS, users can maximize the benefits of this service and improve their dictation performance.
Receiving AOS Feedback & Reviewing Corrections in nVoq Administrator
- Receive AOS Feedback via Email
- Once the one-time paid Accuracy Optimization (AOS) is complete, feedback will be sent via email to the designated Administrative contact.
- The AOS will begin upon submission of the request and will be active for a duration of 30 calendar days from the initiation date of either up to 3,500 words or up to 130 dictations are corrected, whichever comes first.
- AOS support includes adding unrecognized vocabulary terms, setting up substitutions, and providing a final feedback email with coaching tips.
- Users who complete AOS can expect improved recognition accuracy and a better overall dictation experience. This service helps address individual challenges such as microphone issues, user-specific terminology, command usage, and unique speech patterns or pronunciations.
- Review AOS Corrections in nVoq Administrator
- Corrected dictation transcripts and dictation audio can be reviewed in the Detail Review & Correct page of nVoq Administrator.
- Tip: Set the date range to include the dates that the dictations occurred and adjust the Status filter to "Corrected" for easy access.