Trash

When accounts are deleted they are moved to the Trash, where they remain for 30 days before they are permanently removed from the system.

When accounts are moved to the trash:

• They are considered "deleted" and those users cannot sign in to any nVoq application.

• New accounts can be created with their usernames.

• All transactions for those accounts (dictations, shortcuts) are removed from Review & Correct.

• Data for the accounts appear in reports with the usernames appended with [deleted_{timestamp}] e.g. [email protected][deleted_1695666437236]

• User password and password history are deleted.

• User shortcuts, vocabulary, substitutions, and sentence modeling are removed.

Accounts in the trash can be restored for 30 days (as long as their organization has not been deleted).

Trash Items Toolbar

Restore

When one or more items is selected in the list view you can click the Restore icon to restore selected items to their original organization. See Restore Account

Download

Click on the download icon to download a comma-separated values (CSV) file that includes items selected in the list view or all items in trash. The file includes the same columns visible in the list view.

Support Center

Click on the question mark icon in the blue bar to go directly to the online documentation for the Trash page. (The black question mark icon at the top right goes to the nVoq.Administrator main help page.)

Item Type

Currently this menu ONLY INCLUDES ACCOUNTS.

Search

Use the Search field near the top-right to find items in trash using information in columns visible on the page.

• A minimum of two (2) characters must be entered to initiate a search.

• The search field is case insensitive.

• The search text you entered, matching results, and the page of results you were viewing persist on the Trash page even if you go to another page and then return, or sign out and sign back in.

Trash Items Columns

Deleted items that you can see in the list view depends on the organization level selected in the Organization menu . Select the highest level organization that includes the organization(s) where deleted accounts were located.

Data in the list view can be sorted on any column by clicking on a column header. An arrow displays next to the column header currently used for sorting. By default accounts are sorted by Last Name.

• Sorting of data in the list view is updated when a new column is selected or when a different organization is selected from the organization menu. 

• Page and scroll location in the list view is remembered and restored when going back to the Trash page after viewing another page in nVoq.Administrator.

Account Icon / Checkbox

Hover your mouse over the account icon and click to put a checkmark in the box to select the account in order to perform an action on it from the blue toolbar. Once selected, the row turns green and has a checkmark on the left. Row selection is cleared when viewing a new page of data, selecting a different organization from the organization menu, or when the column sorting is changed.

• You can select multiple accounts by clicking on each icon and then perform actions available in the blue toolbar  on all selected accounts.

• You can select all accounts by putting a checkmark in the box on the left side of the column headers (above the account icons). 

Username

This is the username for the nVoq account.

First Name

This is the given name of the user who holds this account. 

Last Name

This is the surname or family name of the user who holds this account. 

Access

This lists the access that this user had to dictations, shortcuts, or an Administrator Role.

• Dictation - User had a subscription Plan that granted the ability to use dictation when logged in to a dictation client.

• Shortcut - User had a subscription Plan that granted the ability to use shortcuts when logged in to a shortcut client.

• [Organization] Customer Admin - User had an Administrator Role of Customer Administrator at the organization level listed (e.g. Tenant Customer Admin, Division Customer Admin). If the account had a higher Administrator Organization than your own account, you will just see the word "Organization" before the Customer Admin title.

• [Organization] Shortcut Designer - User had an Administrator Role of Shortcut Designer at the organization level listed (e.g. Tenant Shortcut Designer, Group Shortcut Designer). If the account had a higher Administrator Organization than your own account, you will just see the word "Organization" before the Shortcut Designer title.

• [Organization] Read Only - User had an Administrator Role of Read Only at the organization level listed (e.g. Company Read Only, Division Read Only). If the account had a higher Administrator Organization than your own account, you will just see the word "Organization" before the Read Only title.

Client Group

This column lists the organization in which this user had Client Access. The organizations you can see here depend on your account access. For example, if you have a tenant-level account, you will see the user's company, division, and group in this column. If you have group-level access, you will only see the user's group. If no group is listed, the user did not have Client Access.

Admin Organization  

The column lists the organization(s) in which this user had an Administrator Role. You will only see organizations (up to tenant) to which your account has access. For example, if you have a tenant-level account, you may see the company, division, and group. If you have a system-level account, you may see the tenant, company, division, and group. If you have group-level access, you may only see the group. If the user has access at a higher organization level than you do, you will only see the word "Organization" in this column. If no organization is listed, the user did not have an Administrator Role.

Enabled

This column lists whether the user account is active (Yes) or disabled (No). 

• An account that is in Trash may be listed as enabled ("Yes") but cannot sign in to any nVoq application. An account in trash is essentially considered "deleted."

Deletion Date

This is the date that this account was deleted. Accounts will be permanently deleted 30 days after this date.

Actions

Click on the actions icon next to an account to open a menu and select an action to take with that account. Possible actions:

• Restore: Restores the account to the Client Group and/or Admin Organization displayed in the list view. See Restore Account