Mobile Voice: Sign In
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Mobile Voice: Sign In

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You need to sign in to the keyboard to use typing suggestions and dictation. 

Select a System

  1. On the Sign In screen, enter a SYSTEM or accept the default. 
    • The default System is healthcare.nvoq.com, but you can tap into the field to select a different system (like canada.nvoq.com) or type a different system name (like test.nvoq.com) if needed. The app will remember the systems you enter.
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  2. Select the button for how you'd like to sign in.
    There are three ways to sign in to Mobile Voice:
    1. Using a Microsoft Single Sign On (SSO) account (See Sign in with Microsoft)
    2. Using an Okta Single Sign On (SSO) account (See Sign in with Okta)
    3. Using an nVoq account (See Sign in with Username)


Sign In with Microsoft

Your company will need to work with nVoq to get the app configured to use this login method. 
  • Tap SIGN IN WITH MICROSOFT. 
    (If you experience slowness while typing your login credentials, see Mobile Voice Latency with Microsoft Sign In)
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  • On the Microsoft Sign In screen enter your Microsoft username, then tap the Next button.
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    If you have signed in to Mobile Voice with a Microsoft account before, the account you used previously may appear at the bottom of the screen.
    Click the Continue button to sign in with that account.

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  • If requested, enter your Microsoft password, then tap the Sign In button.
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If you see a message that states, "User [username] is not set up to dictate" when you attempt to sign in, your account does not have client access and is unable to use dictation.


  1. If this is your first time logging in during the initial setup, tap the Finish button on the What's Next screen.
Your Microsoft SSO account credentials are automatically saved by the Chrome browser in which the Microsoft Sign In screen opened and do not need to be re-entered to log in again. If you need to completely sign out of the keyboard so that credentials are not saved, follow the instructions for Sign Out on the Settings page. 
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Next...Use Dictation & Keyboard



Sign In with Okta

You must have a Chrome Custom Tabs-supported browser enabled on your mobile device to sign in with Okta. Enable Chrome, or install another Chrome Custom Tabs-supported browser like Firefox or Edge.

Your company will need to work with nVoq to get the app configured to use this login method. 
  1. Tap SIGN IN WITH OKTA.signin-okta-17-1-0

  2. Enter your Company ID. This will be remembered the next time you sign in.

    A message stating, "No compatible browser found," means that you do not have a Chrome Custom Tabs-supported browser enabled on your device. Enable Chrome, or install another Chrome Custom Tabs-supported browser like Firefox or Edge to sign in.

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  3. Enter your Okta username and password, and then tap the SIGN IN button.
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  4.  You will see a message indicating that your Okta account is being signed in to nVoq.MobileVoice.signin-okta-signing-in-username
    User [username] is not set up to dictate
    If you see a message that states, "User [username] is not set up to dictate" when you attempt to sign in, your account does not have client access and is unable to use dictation. 


  5. If this is your first time logging in during the initial setup, tap the Finish button on the What's Next screen.
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Next... Use Dictation & Keyboard



Sign In with Username (nVoq Account)

  1. Tap SIGN IN WITH USERNAME.
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  2. Enter your Username and Password.
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    If you don't know your username or your password, tap the Forgot password? link just below the password field and follow the instructions. 

  3. Tap the SIGN IN button to log in.
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Possible Error Messages On Sign In:
  • "Your account has not been set up to dictate." - Your account was configured with only an Administrator Role and no Client Access, and is therefore unable to use dictation. 
  • "Timing out trying to connect to the server. Check your network connection." - Mobile Voice is unable to communicate with the system, which may indicate an issue with your network connection or on our end. Make sure your network connection is working and try again. If your connection is working but you continue to have problems, contact your administrator.
  • "Unknown host [system name you entered]" - This occurs if you type in a system name that needs a VPN to access, or if you enter an invalid system name.
  • "There is an issue with your account. Please contact your administrator." - Mobile Voice is unable to log you in to your account, but doesn't know why.


  1. If your account was configured to require a password reset the first time you sign in, you will automatically be taken to the change password screen. 
    (If you don't have to change your password, skip ahead to Step 6.)
  • As you type into the New Password field, the outline of the field changes from red to green once you have entered a strong password. The words "Very weak", "Medium", or "Strong" also appear below the field to let you know if you're getting close to an acceptable password (which is Strong).
  • As you type into the Confirm New Password field, the outline of the field changes from red to green once you have entered a password matching the one you entered in the New Password field.
  • You can tap the eye icon on the right side of each password field to see the characters you type.
The app does not honor the password strength set at your division level organization. You must enter a "strong" password (at least 8 characters and must contain lowercase, uppercase, number, and a symbol) regardless of the setting at the division. 

Administrator accounts without Client Access will see a message stating, "Your account has not been set up to dictate." OR (for SSO users) "User [username] is not set up to dictate." upon attempt to log in to the keyboard. 

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  1. Once you successfully change your password you'll see the What's Next screen. Tap the Finish button.
    Your system, username, and password will be saved for the next time you sign in.

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Next... Use Dictation & Keyboard