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      Mobile Voice: Sign In
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      Mobile Voice: Sign In

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      Article Summary

      You need to sign in to the keyboard to use typing suggestions, shortcuts, and dictation. 

      Select a System

      1. On the Sign In screen, enter a SYSTEM or accept the default. 
        • The default System is healthcare.nvoq.com, but you can tap into the field to select a different system (like canada.nvoq.com) or type a different system name (like test.nvoq.com) if needed. The app will remember the systems you enter.
          signin-system-17-1-0
      2. Select the button for how you'd like to sign in.
        There are three ways to sign in to Mobile Voice:
        1. Using a Microsoft Single Sign On (SSO) account (See Sign in with Microsoft)
        2. Using an Okta Single Sign On (SSO) account (See Sign in with Okta)
        3. Using an nVoq account (See Sign in with Username)

      Sign In with Microsoft

      Your company will need to work with nVoq to get the app configured to use this login method. 
      1. Tap SIGN IN WITH MICROSOFT. 
        (If you experience slowness while typing your login credentials, see Mobile Voice Latency with Microsoft Sign In)
        signin-microsoft-17-1-0

      2. On the Microsoft Sign In screen enter your Microsoft username, then tap the Next button.
        signin_azure-username-17-1-0

      3. If you have signed in to Mobile Voice with a Microsoft account before, the account you used previously may appear at the bottom of the screen. Click the Continue button to sign in with that account.
        signin-azure-continue-with-account

      4. If requested, enter your Microsoft password, then tap the Sign In button.
        signin_azure-password-17-1-0
        • Possible Error Message:  User [username] is not set up to dictate - This means your account does not have client access and is unable to use dictation.

      5. If this is your first time logging in during the initial setup, tap the Finish button on the What's Next screen.
      Your Microsoft SSO account credentials are automatically saved by the Chrome browser in which the Microsoft Sign In screen opened and do not need to be re-entered to log in again. If you need to completely sign out of the keyboard so that credentials are not saved, follow the instructions for Sign Out on the Settings page. 
      installation_finish

      Next...Use Dictation & Keyboard

      Sign In with Okta

      You must have a Chrome Custom Tabs-supported browser enabled on your mobile device to sign in with Okta. Enable Chrome, or install another Chrome Custom Tabs-supported browser like Firefox or Edge.

      Your company will need to work with nVoq to get the app configured to use this login method. 
      1. Tap SIGN IN WITH OKTA.signin-okta-17-1-0

      2. Enter your Company ID. This will be remembered the next time you sign in.

        A message stating, "No compatible browser found," means that you do not have a Chrome Custom Tabs-supported browser enabled on your device. Enable Chrome, or install another Chrome Custom Tabs-supported browser like Firefox or Edge to sign in.

        signin-okta-company-ID

      3. Enter your Okta username and password, and then tap the SIGN IN button.
        signin-okta-sign-in-button

      4.  You will see a message indicating that your Okta account is being signed in to nVoq Mobile Voice.signin-okta-signing-in-username
        User [username] is not set up to dictate
        If you see a message that states, "User [username] is not set up to dictate" when you attempt to sign in, your account does not have client access and is unable to use dictation. 


      5. If this is your first time logging in during the initial setup, tap the Finish button on the What's Next screen.
        installation_finish


      Next... Use Dictation & Keyboard

      Sign In with Username (nVoq Account)

      1. Tap SIGN IN WITH USERNAME.
        signin-nvoq-17-1-0

      2. Enter your Username and Password.
        signin-nvoq-18-0-0
        If you don't know your username or your password, tap the Forgot username or password? link just below the SIGN IN button and follow the instructions. 

      3. Tap the SIGN IN button to log in.
        signin-nvoq_tap-button-18-0-0

      Possible Error Messages On Sign In:

      • "Timing out trying to connect to the server. Check your network connection." - Mobile Voice is unable to communicate with the system, which may indicate an issue with your network connection or on our end. Make sure your network connection is working, and try again. If your connection is working but you continue to have problems, contact your administrator.
      • "Unknown host [system name you entered]" - You entered a system name that needs a VPN to access (and you're not connected to the VPN), or you entered an invalid system name. 
      • "Your account has not been set up to dictate." - Your account was configured with only an Administrator Role and no Client Access, and is therefore unable to use dictation. Contact your administrator.
      • "Your account is disabled." - Your account has been disabled, either automatically or by an administrator. Contact your administrator.
      • "Your account is temporarily locked. Please try again after 15 minutes or reset your password for immediate access." - This message displays if you enter an incorrect password too many times, or if you have recently changed your password while signed in to another nVoq application with an old password on another computer or virtual desktop. If the latter, you may get this message every time you try to log in, even after you change your password. As the message says, you can either wait 15 minutes to try to enter the correct password, or you can use the Forgot Password? link on the sign in screen to change your password. If you change your password be sure to sign out of any other nVoq application you may have open and sign back in to that with your new password.
      • "There is an issue with your account." - Mobile Voice is unable to log you in to your account, but doesn't know why. Contact your administrator.


      1. If your account was configured to require a password reset the first time you sign in or if your password is expired, you will automatically be taken to a screen where you can change your password. (If you don't have to change your password, skip ahead to Step 6.)
        • Changing your password here resets your password for the Mobile Voice keyboard and all other nVoq products.
        • The password strength requirements for your account are listed under the New Password field. A checkmark appears after the New Password field when the strength requirements have been met.
          • The password strength requirement is configured at the division-level for your organization.
          • If your account has an Administrator Role your password strength must be at least "medium," which may be different than what is configured for your division.
        • If your password is expired you may not be able to use a specific number of previous passwords. If you enter a password that has been used before (within a certain number of passwords) a message appears at the bottom of the page letting you know that the "password has been used previously." 
          • The number of previous passwords that cannot be reused is configured at the division level for your organization.
          • If your account has an Administrator Role you cannot reuse the last five (5) passwords, regardless of what is configured for your division.
        • Click the eye icon on the right side of the password field to see the characters you type.change-password-screen-1900


      1. Once you successfully change your password you'll see the What's Next screen. Tap the Finish button.
        Your system, username, and password will be saved for the next time you sign in.

      installation_finish

      Next... Use Dictation & Keyboard

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