System Accounts
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System Accounts

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Only System Administrators are able to see this page in nVoq.Administrator.

On the System Accounts page you can add, remove, download, or send username/password emails to SYSTEM level accounts.

 

System Accounts Page Toolbar

SystemAccounts-toolbar-17-2

ActionsToolbar-Actions-icon

When one or more accounts is selected using the checkmark to the left of the list, the actions menu icon will appear in the toolbar. Click the icon to see the actions you can take with selected accounts:

Enable Two-Factor Authentication

Select this option to require the selected accounts to use two-factor authentication when logging in to nVoq.Administrator. The current Two-factor Authentication status of accounts is displayed in the list view. After you select this option you will see a notification message letting you know that the two-factor status of the account  has been enabled (or that it is already enabled). 

 See https://support.nvoq.com/docs/administrator-two-factor-authentication for more information on two-factor authentication.

Disable Two-Factor Authentication

Select this option to remove the requirement for the selected accounts to use two-factor authentication when logging in to nVoq.Administrator. The current Two-factor Authentication status of accounts is displayed in the list view. After you select this option you will see a notification message letting you know that the two-factor status of the account has been disabled (or that it is already disabled).

Delete Toolbar-Trash-icon

When one or more accounts is selected using the checkmark to the left of the list, the trash can icon will appear in the toolbar. Click the trash can icon to delete the selected account(s). You will see a confirmation letting you know that deleting a system account will permanently remove it. Click the Yes, delete system account button to delete the accounts.

Email Account Toolbar-Envelope-icon

When one or more accounts is selected using the checkmark to the left of the list, the envelope can icon will appear in the toolbar. Click on the envelope icon to send a username email or a password email to the selected account(s). The email is sent immediately, no confirmation is presented. If the email was sent successfully, you'll see a green message near the top right of the page say, "Sent (username or password) email to [username]. " If multiple accounts were selected the success message says, "Sent (username or password) email to [#] accounts." 

New Toolbar-Add-icon

Click on the plus symbol to create a new system account. See Add or Edit a System Account

Download Toolbar-Download-icon

Click on the download icon to download a .csv file spreadsheet that includes all system accounts or the accounts included in search results. If on the Edit Account page, this icon will download a .csv file that includes just the one account shown on the page. 

Support Center Toolbar-QuestionMark-icon

Click on the question mark icon in the blue bar to go directly to the online documentation for the page. (The black question mark icon at the top right goes to the nVoq.Administrator main help page.) 

Search

Use the Search field near the top-right (in the gray area) to search for an account by information in the any of the columns visible on the screen. Enter all or part of a word or name. Click the X next to the field to clear the search parameters.

SystemAccounts-search

 

Accounts Page Columns

SystemAccounts-columns

Click on any column header on the page to sort information in ascending or descending order. Sorting and scrolling location are remembered when leaving and returning to a page, even if you log out and back in. 

 

Account Icon / Checkbox

Hover your mouse over the account icon Account-icon and click to put a checkmark in the box to select the account in order to perform an action on it from the blue toolbar. Once selected, the row turns green and has a checkmark on the left.

  • You can select multiple accounts by clicking on each icon and then perform actions available from the icons in the blue toolbar on all selected accounts..
  • You can select all accounts in the list by putting a checkmark in the box on the left side of the column headers (above the account icons).  

Username

This is the username for the account that is used to log in to nVoq. Administrator. 

  • You can use the Search field near the top-right (in the gray area) to search for an account by information in the columns on the screen, including Username.
System-level accounts cannot access nVoq dictation or any nVoq client. 

First Name

This is the first name of the user who holds this account. You can use the Search field near the top-right (in the gray area) to search for an account by information in the columns on the screen, including First Name. 

Last Name

This is the surname of the user who holds this account. You can use the Search field near the top-right (in the gray area) to search for an account by information in the columns on the screen, including Last Name. 

Access

This lists the Administrator Access that was granted, either System or Customer. You can use the Search field near the top-right (in the gray area) to search for an account by information in the columns on the screen, including the Access column. See Administrative Access for more information about the difference between these two roles.

Two-factor Authentication

This column displays a "Yes" or "No" depending on whether the user account is required to use two-factor authentication when logging in to nVoq.Administrator.

Enabled

This column lists a "Yes" or "No" depending on whether the user account is active (Yes) or disabled (No).  

Actions

Click on the Actions icon in the account rowAccounts-actions-icon to open a menu and select an action to take with the account. Possible actions may include:

  • Edit Account: Open the account to see details and make changes. See Add or Edit a System Account
  • Send Username Email: Send a username retrieval email to the email address that is associated with the account. The email is sent immediately (no confirmation is presented). If the email was sent successfully, you'll see a green message near the top right of the page say, "Sent username email to [username]".
  • Send Password Email: Send a password reset email to the email address that is associated with the account. The email is sent immediately, no confirmation is presented. If the email was sent successfully, you'll see a green message near the top right of the page say, "Sent password email to [username]". 
  • Delete: Select this to delete the account. You will see a confirmation letting you know that deleting a system account will permanently remove it. Click the Yes, delete system account button to delete the accounts.