If a user is having issues with the formatting of dictation transcripts, an administrator should follow the steps below:
- Check the vocabulary and substitutions.
- The dictation client may be recognizing what you say as a substitution and returning the transcript according to your account or organization settings.
- Be sure to check both account and organization vocabulary and substitutions.
- There are also substitutions that are "built-in" to the dictation server that could cause an issue. See Built-In Substitutions
- If capitalization substitutions ("caps," "caps on," "all caps," or "all caps on,") are not working when spoken at the beginning of a dictation, check to see if there is a "Scratch That" substitution with a Spoken Form of
\A[\s\S]*\zenabled for the organization or account.- There is an alternate form of this substitution with a different Spoken Form that DOES work with these substitutions. See Substitutions Types: Scratch That
- There is an alternate form of this substitution with a different Spoken Form that DOES work with these substitutions. See Substitutions Types: Scratch That
- If there is nothing in the organization vocabulary, account vocabulary, organization substitutions, or account substitutions that could be causing the issue, follow these steps:
- Correct the transcript in Review and Correct. See Review & Correct Detail: Correct a Dictation Transcript
- Send the dictation ID to nVoq Support. There is extra processing we need to do to address these types of issues.