Troubleshooting Dictation Formatting Issues
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Troubleshooting Dictation Formatting Issues

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If a user is having issues with the formatting of dictation transcripts, an administrator should follow the steps below:  

 

  1. Check the vocabulary and substitutions. 
    • The dictation client may be recognizing what you say as a substitution and returning the transcript according to your account or organization settings.
    • Be sure to check both account and organization vocabulary and substitutions.
    • There are also substitutions that are "built-in" to the dictation server that could cause an issue. See Built-In Substitutions

       
  2. If capitalization substitutions ("caps," "caps on," "all caps," or "all caps on,") are not working when spoken at the beginning of a dictation, check to see if there is a "Scratch That" substitution with a Spoken Form of \A[\s\S]*\z enabled for the organization or account. 
  3. If there is nothing in the organization vocabulary, account vocabulary, organization substitutions, or account substitutions that could be causing the issue, follow these steps:  
    1. Correct the transcript in Review and Correct. 
      See Review & Correct Detail: Correct a Dictation Transcript
    2. Send the dictation ID to nVoq Support.
      There is extra processing we need to do to address these types of issues. 
The Athena EMR which will remove carriage returns from the formatted transcript. This is not an issue with SayIt, but rather with the Athena EMR. 
There is a known issue with SayIt / AgentAssist on computers that are also running the Avaya IP Agent softphone. If the IP Agent is started first, the audio quality is reduced (PC quality, not telephone quality) and recognition accuracy is negatively affected. The workaround is to start the voice client before the IP Agent. 
 There is a known issue with other programs that transmit audio on the same machine as SayIt/AgentAssist. The work around is to turn off or uninstall the other audio program.