Review & Correct
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Review & Correct

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On the Review & Correct page you can listen to dictation and voice shortcut recordings, review dictation and shortcut transcripts, and correct dictation transcripts to get an accuracy score and improve accuracy. You can also view dictation event details to troubleshoot dictation issues.

To view information on this page that would have appeared on the System Health Report in SayIt Administrator see Customize Columns.

Review & Correct Page Toolbar

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The list on this page can display up to 10,000 items (transactions). If you see an item count of 10,000 on a page, there are likely more transactions that are not included in the list you see. You could change the date range or filters to find specific items that may not be included in the list.

Refresh Toolbar-Refresh-icon

When a change to a filter is detected, refresh icon is displayed with a red dot next to it (Toolbar-Refresh-red-icon) indicating that the page information is stale and needs to be refreshed. Each change to a filter (in the gray area below the blue toolbar) causes the icon to pulsate once with a red dot. Click on the refresh icon to update the list of items on the page. A retrieval of items within the selected filters starts when the icon is clicked. Once this retrieval starts, it cannot be stopped. If you navigate to a new page the page will automatically be refreshed with the configured filter settings. (You do not have to click refresh when using the Search field, which is also in the gray area.) 

Download Toolbar-Download-icon

Click on the download icon to download a Comma Separated Values (CSV) file that includes all transactions visible on the screen, or selected transactions. If transactions are selected when you click the icon, a dialog appears asking if you want to download all transactions or selected transactions. 

The downloaded file (ReviewAndCorrectItems.csv) includes the same columns that are visible on the screen. Use the Customize Columns feature to select which columns are included or excluded from the file. The Status column displays words for each status in the file instead of the symbols that are presented in the list view.

If the Status column is included, the "no audio available" status will NOT display in the file.
 That status appears for popup shortcuts (which have no audio) as well as dictations for which no audio was received. It could also appear if the audio was removed from the system because it is old, or if audio is not being saved for the group at all. Transactions that display this status in the Review & Correct list view (microphone with a slash) will show a blank status in the file.

Support Center Toolbar-QuestionMark-icon

Click on the question mark icon in the blue bar to go directly to the online documentation for the Review & Correct page. (The black question mark icon at the top right goes to the nVoq.Administrator main help page.)

 

View Client Activity & Filter Results

How to Find Information

  1. Go to the Review & Correct page in nVoq.Administrator. Optionally, click the Manage icon in the sidebar to hide the sidebar while you work.
  2. Select the appropriate organization from the organization menu at the top of the page. Optionally use the filter at the top of the organization menu to find a specific organization.
  3. The list below automatically includes all dictation and shortcut activity events for all accounts in the selected organization for the current day.
  4. Optionally, filter results in this list to view specific items, activity, accounts, event status, date range, etc.
  5. Optionally, add additional columns in the Customize Columns window to display more information about dictations.
    (You can use this menu to display information that would have appeared in the System Health report in SayIt Administrator.)
  6. Optionally, use the Search field to find data in columns on the page that are not covered under the filter menus, including ID or External ID. 
  7. Optionally, use Look for Word to find text in dictation transcripts.
  8. Click the refresh icon in the blue bar to update the items in the list to include the selected filtered results.


Filter Results

If you don't click the refresh icon after changing a filter, nothing will happen.

Account Filter

Use this filter to see only activity for a single user account within the selected organization.

To view activity for a specific Account:

  1. From the Account drop-down menu, select an account to view activity. Optionally use the Find Account field at the top of the menu to locate a specific account. You can hover your mouse over the account in the list to see the username in a tooltip if it's cut off on the menu.
    account-list-hover-username
  2. Click the refresh icon in the blue bar to update the items in the list to include the selected filtered results.
The Account menu can only return a maximum of 3,000 accounts. If you have your organization menu set to a high level (like tenant) and you have more than 3,000 accounts in your tenant, you will not be able to find all of the accounts. As a work-around you can set the organization menu to a lower level (like division) that includes the account for which you are looking. If you don't know what lower level organization the account is in you can look on the Accounts page, which can return a higher number of accounts.

 

Date Range Filter

Use this filter to view activity that occurred on a specific date or during a specified date range or time period. 

To view activity for a specific date range:

  1. Click on the date range to open a calendar. The current date is selected by default.
    generic-date-range-picker-open-16
  • Select a start date on the calendar that is the earliest date for which you want to see activity. Click on the start date so that you see a semicircle on the number generic-date-range-start-date-shape (instead of a square) and then select the end date.
  • Optionally select one of the pre-defined shortcuts on the left side of the calendar (e.g. "Last 30 Days").

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  • Optionally you can use the drop-down menus for month and year to quickly go back farther in time. You still need to select a start and end date on the calendar and manually click the Apply button.

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  • Optionally you can type a date into the Date Range field. You still need to click the Apply button when type the date range manually into the field.
  • Optionally you can also set a start time from the menu on the calendar OR by typing over the time in the Date Range field.

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  1. Select an end date that is the most recent date you want to search. 
    • Optionally, you can also set an end time from the menu on the calendar OR by typing over the time in the Date Range field. You still need to click the Apply button when type the date range manually into the field.

 

  1. You must click Apply to set the date range.
    generic-date-range-picker-apply
  2. If you're done selecting filters, click the refresh icon in the blue bar to update the items in the list to include the selected filtered results.

 

Type Filter

Use this filter to view transactions for a specific type of activity (e.g. dictations). All activities that can be performed on the client are included in this list by default, including dictations, shortcuts, hands free keywords, and even the recording made to set the recording level on the microphone. 

Note Assist activity (opening the window, running a review, copying the note) does not appear on the Review & Correct page.

Filter results by Type of activity:

  1. From the Typedrop-down menu select an item on the list (see below). 
    • All - View all activity regardless of type (default)
    • Dictation - Select this option to filter the dictation text and listen to recordings sent to a dictation server.
    • Hands Free Keyword - Select this option to filter recordings made when a user speaks the keyword phrase used to start or stop hands-free dictations or to start hands free shortcuts. 
    • Shortcut - Select Shortcut to filter recordings made by a user to run a voice shortcut, including those used to navigate and select text in the Select and Say window.
      • The transcript text you see is the name of the shortcut that was deployed on the user's computer.
      • If the transcript text does not match the audio recording, there was a mismatch. 
      • Corrections cannot applied to these recordings.
    • Microphone Setup Result - Select Microphone Setup Result to see a transcript of the Microphone Setup Wizard text and listen to the recording used to set the initial gain and volume level of the recording device. The audio recording may or may not match the wizard text, depending on whether the user read the text during the recording...or not.
      • Listening to audio may help to determine if there is a problem with the user's microphone or audio configuration.
      • Corrections cannot applied to tese recordings.
    • Popup Shortcut - Select Popup Shortcut to see the shortcut command for a Popup shortcut run by a user.  
      • No audio is recorded for Popup shortcuts.
    • Sub-Shortcut - Select Sub-shortcut to see the the shortcut name for a shortcut that was run by another shortcut (either a Workflow or HTML automation).
      • No audio is recorded for sub-shortcuts.
  2. If you're done selecting filters, click the refresh icon in the blue bar to update the items in the list to include the selected filtered results.

  

Status Filter

The Status filter generally applies to dictations and is used to see which dictations need to be corrected, which have already been corrected, or which have been marked as poor quality and should not be used for accuracy scoring. 

Filter results by Status:

  1. From the Status drop-down menu select an item on the list (see below). 
  • All - View all activity regardless of status (default)
  • New - All events that have not been corrected or marked as poor quality. To see only new dictation results, use this filter along with the Type filter set to "Dictation".
  • Corrected - Dictation recording/transcripts that have been corrected and saved and show an accuracy score.
  • Poor Quality - Dictation recording/transcripts that have been deemed to be unsuitable for accuracy scoring, usually because of poor audio, words cut off due to ill-timed button press or release, or some other type of problem.
  1. If you're done selecting filters, click the refresh icon in the blue bar to update the items in the list to include the selected filtered results.

 

Result Filter

The Result filter lets you quickly find dictation or shortcut events that were successful, canceled, or received some type of error. 

Filter results by Result: 

  1. From the Result drop-down menu select an item on the list (see below). 
  • All - View all activity regardless of result (default)
  • Success - View dictation or voice shortcut events for which the user received a response. 
  • Canceled - View events that were stopped by the user before they could finish processing. Dictations that were too short or too quiet are also reported as a canceled. In some cases, audio may not be available because the server received the cancel request before the client uploaded any audio.
  • Error - View events for which the server returned an error. Click on the icon in the Status column to see a brief description of the error.
  • No Input - View voice shortcuts for which the matching server failed to detect any speech in the recording. Filtering on this result will automatically set the Type filter to "Shortcut".
  • No Match - View voice shortcuts for which the matching server failed to match the the words heard in the recording to an existing shortcut name. Filtering on this result will automatically set the Type filter to "Shortcut".
  1. If you're done selecting filters, click the  refresh icon in the blue bar to update the items in the list to include the selected filtered results.

 

Look for Word Filter

The Look for Word feature lets you search "original" dictation transcripts for specific words or phrases. (It does not search the Substitution transcript or corrected text.) 

  • To find information in columns on the Review & Correct list view, use Search instead.
  • Look for Word can only search through displayed transactions. The list on this page can display up to 10,000 items (transactions). If you see an item count of 10,000 on a page, there are likely more transactions that are not included in the list you see. You could change the date range or filters to narrow down the list.

To filter results by Look for Word:

  1. Enter the dictated words that you would like to find into the Look for Word field.
  • The query will match multiple words in a search string
  • You can enter special characters (e.g. -, #, $, %) into the field

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  1. Click the  refresh icon in the blue bar to update the items in the list view to only include selected filters.
    RandC-look-for-word-refresh

  2. Open an item in the resulting list view to see the word or phrase for which you searched highlighted in the dictation transcript on the Detail Review & Correct page.
    RandC-look-for-word-highlighted-17-0-0

 

Search generic-search-field

Use the Search field to look for for information in any visible column on the page, including ID or External ID. Columns that are hidden (using the Display Columns menu) are not included in the search. The search happens automatically; you do not have to click the Refresh icon in the blue toolbar. To find words in a dictation transcript, use Look for Word.

Search can only search through displayed transactions. The list on this page can display up to 10,000 items (transactions). If you see an item count of 10,000 on a page, there are likely more transactions that are not included in the list you see. You could change the date range or filters to narrow down the list.

 

Review & Correct Page Columns

The columns that display on the page by default are: ID, Submit Time, Account, Organization, Word Count, Audio Length, Original Transcript Accuracy, Substituted Transcript Accuracy, Review Date, Reviewed By, Status, External ID, and the Actions menu. You can view additional columns and change the order in which they display in Customize Columns window (see below). Additional columns include: Audio Observations,  client Product, Client Vendor, Client Version, Microphone, Queue Depth, Topic, Total Time, Upload Delay, and Username, each of which apply to dictation transactions only. See Available Columns for an explanation of information in all columns.

Customize Columns

Click on the tool icon Tools-icon to open the Customize Columns window where you can select which columns you want to display in the Review & Correct list view, as well as customize the order in which they appear.

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In the Customize Columns window:

  • Columns appear in this window in the order that they appear in the list view.
  • Use the checkbox next to the column name to add or remove columns from the list view. At least one column must be selected in order to save your changes.
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  • Use the grab iconGrab-icon to drag and drop columns into the order in which you want them to appear in the list view.
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  • Use the Reset Columns button to reset columns back to the default columns and order (ID, Submit Time, Account, Organization, Word Count, Audio Length, Original Transcript Accuracy, Substituted Transcript Accuracy, Review Date, Reviewed By, Status, and External ID). When this button is clicked, the Customize Columns window closes automatically and the default columns are displayed in the list view.
  • Use the Cancel button to close the Customize Columns window without saving changes.
  • Use the Save button to save any changes you made to the columns that display and/or their order in the list view.Saved changes are immediately visible in the list (you do not need to click the refresh icon). The column selection and order is remembered when you navigate to other pages in nVoq.Administrator, and when you log out and log back in.
  • Once columns have been customized and saved, the Customize Columns window lists the columns that are selected (displayed) at the top of the list, and the columns that are not selected (not displayed) are listed alphabetically below.
To view information that appeared on the System Health Report in SayIt Administrator
use Customize Columns to display the following columns: ID, Submit time, Account, Audio length (sec), Status, Queue depth, Total time (ms), and Upload delay.

 

Sort Columns

You can click on any column header on the page to sort column information in ascending or descending order. The sort order is retained after selecting a different organization in the organization menu or changing a filter in the gray area. Additionally, sorting and scrolling location are remembered when leaving and returning to a page, even if you log out and back in.

The list on this page can display up to 10,000 transactions. If you see an item count of 10,000 on a page, there may be more that are not included in the list. You could use Search to find specific items that may not be included in the list.

 

Available Columns

Headset Icon / Checkbox

Hover your mouse over the headset icon RandC-headset-icon and click to put a checkmark in the box to select the transaction in order to download it using the download icon in the blue toolbar. Once selected, the row turns green and has a checkmark on the left.

  • You can select multiple transactions by clicking on the headset icon next to each one.
  • You can select all transactions on the page by putting a checkmark in the box on the left side of the column headers (above the headset icons).

ID

The Item ID is a unique identifier assigned to each item, and it is a hyperlink that you can click to open the item detail screen.

The first letter of the ID tells you what kind of item it is:

D = Dictation sent to a dictation server*

M = Microphone Setup (the recording used to set the initial gain and volume level of the recording device)

S = Voice Shortcut

U = Popup shortcut

B = Sub-shortcut (a shortcut run by another shortcut)

K = Keyword used to start or stop a hands free dictation or shortcut

nVoq.Voice Note Assist activity (opening the window, running a review, copying the note) does not appear on the Review & Correct page.
When clicking on the ID column heading items are sorted alphabetically by letter, but the numbers that follow may not appear in correct numerical order. It may be easier to use the Search field to find a specific item.

Submit Time

The time when the item was submitted. This time stamp is based on the Time Zone that you selected on the nVoq.Administrator Settings screen.

Account

The user's first and last name.

Organization

The user's group organization. (All users must belong to a group in order to use dictation and/or shortcuts.)

Word Count

The number of words in the original audio that was sent to the dictation or matching servers.

  • For dictations, the word count is calculated before substitutions are applied.
  • For voice shortcuts, the word count is the number of words in the shortcut command.
  • This field is not applicable to popup shortcuts or sub-shortcuts, which do not record any audio. 

Audio Length (sec)

Audio Length is the length in seconds of each dictation recording. It is returned with two significant digits rather than rounding to a whole number (e.g. 5.73 instead of 6). This number is part of the calculation for Upload Delay on the dictation event Timeline .

  • Audio length for a hands free keyword may be longer than just for the audio for the actual keyword phrase, if the user does not pause.
  • Voice shortcut audio is shown as 0.
  • This field is not applicable to popup shortcuts or sub-shortcuts, which do not record any audio.

Original Transcript Accuracy

After you correct and save a transcript, this column will include the accuracy score based on any corrections that were made. Open the item to view the corrections that were made.

In SayIt Administrator this is the transcription accuracy percentage "before substitutions".

The accuracy score in this column is calculated based on comparing text from the Original box to text in the the Corrected box on the item detail screen. 

  • The formula that is used to give the accuracy percentage is (corrected length – number of errors)/corrected length = accuracy percentage
  • The calculation is word-based.
  • Punctuation is considered part of a word.
  • The comparison is case sensitive. Correcting the capitalization of a word negatively affects recognition accuracy.
  • No value in this field indicates that no corrections were saved for the dictation.
There is no accuracy calculation for voice shortcut, popup shortcut, sub-shortcut, hands free keyword, or microphone setup transcripts, as corrections are not applied to these.

 

Substituted Transcript Accuracy

After you correct and save a transcript, this column will include the accuracy score based on any corrections that were made. Open the item to view the corrections that were made.

In SayIt Administrator this is the transcription accuracy percentage "after substitutions".

The accuracy score in this column is calculated based on comparing text from the Substitution box to text in the the Corrected box on the item detail screen. 

  • The formula that is used to give the accuracy percentage is (corrected length – number of errors)/corrected length = %
  • The substitution text is the transcript as it was returned to the user unless the user had substitutions turned off.
  • Using acronyms and abbreviations as substitutions may reduce this score, where as using substitutions to remove disfluencies (such as "um", "uh", "er", etc.) may increase this score.
  • Punctuation is considered part of a word.
  • The comparison is case sensitive. Correcting the capitalization of a word negatively affects recognition accuracy.
  • No value in this field indicates that no corrections were saved for the dictation 

Review Date

This is the date when the transcript was corrected and then saved or marked as poor quality. This time stamp is based on the Time Zone that you selected on the nVoq.Administrator Settings screen.

Reviewed By

This field shows the username of the reviewer who either made corrections and then saved the item, or marked the item as poor quality.

Status

This field shows a graphical representation of the item's status or result. Hover the mouse over the icon to see a brief description of the status description.

When sorting on this column, the column is sorted by icon only, not by error message text that you see when you hover the mouse over the icon. This column will sort in ascending sort in the following order: no status, canceled, corrected, error, no input, no match, poor quality.

RandC-icon-corrected - These are dictation events that have a status of Corrected. (Note: A voice shortcut event could be given a status of corrected, but these recordings/transcripts are not used for accuracy improvement or scoring.)

RandC-icon-rejected - These are dictation events that have a status of Poor Quality. (Note: A voice shortcut event could be given a status of poor quality, but these recordings/transcripts are not used for accuracy improvement or scoring.)

RandC-icon-nomatch - These are voice shortcut events that have a result of No Match (words spoken/heard by the matching server did not match a shortcut name). 

RandC-icon-noinput - These are voice shortcut events that have a result of No Input (no audio detected).

RandC-icon-canceled - These are events that have a result of Canceled. Dictations that were too short or too quiet are reported as a canceled. In some cases, audio may not be available because the server received the cancel request before the client uploaded any audio.

RandC-icon-popup - This icon appears when there is no audio for the item. It will appear for popup shortcut events (which have no recorded audio) as well as dictation events for which no audio was received. It could also appear if the audio was removed from the system because it is old, or if audio is not being saved for the group at all.

RandC-icon-error - These are events that have the result of Error. To view error information:

Hover the mouse over the icon to see a brief description of the error.

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Double-click on the icon to open the Detail Review & Correct page where you can see error information that can be copied by clicking on the status icon at the top of the page.

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Examples of some possible errors include:

  • Audio arriving too slowly - The audio arrived at too slow a rate.
  • Audio too big - (WebSocket only) The number of bytes of audio data exceeds 20840000. When this error is sent, the dictation is ended and the session is closed with a close reason of TOO_BIG (1009). This is more than 10 minutes of PCM data, and OGG is usually 5 times of better compression (almost an hour). Breaking the audio into multiple, smaller dictations would be reasonable. (Note: The file server on the Tomcat handles this for HTTP.)
  • Gateway encountered an error processing job - The dictation server gateway sent an HTTP dictation to a WebSocket server at the same time as the server was being shut down. When this occurs the client is sent a "Fatal server error" message.
  • No audio data available - The dictation server did not receive any audio data from the client. This can happen when there is a network connectivity issue, or if the client isn't sending audio for some reason.
    The issue may also have to do with very short audio. For users of our API, a very short dictation might not get an audio buffer's worth of data, so might not send anything. Ogg data has a moderate sized header and we wait for that, but if your dictation client is using a smaller header and don’t have much audio to go with it, it might not make our minimum size. If data is marked as "ogg" but isn't and the audio is short, it could be under our minimum size.
  • No audio received in timeout period - The dictation server did not receive audio before the timeout period (which is 30 seconds), after which the dictation was aborted. That could be caused by a network connectivity issue. A user dictating with nVoq.Mobile Voice would likely have received a message on their device stating, "Poor network connection. This may affect your dictation." before this issue occurred. For users of our API, this error would mean that there was no "Audio Done" message sent.
  • No valid frames decoded before end of stream - The system received what it believed to be audio, but there was not enough information to process.
  • Session time exceeded - The server maintains a timer to avoid getting hung on a dictation that has run into a problem, or one that is excessively long. (For example, Ogg can compress periods of silence a lot more than 5 times.) The default is 120 minutes, but it is configurable (sessionTimeoutMinutes). The dictation is canceled and marked as done (so it ends from the client's view) and is marked it with the error.
  • Socket closed unexpectedly - (WebSocket only) The session closed at a point the dictation server did not think it should. We allow the client to close when it likes as long as it specifies a reason of NORMAL_CLOSURE (1000) or GOING_AWAY (1001). Any close after the dictation is complete is OK (we were closing anyway). If the close comes from the client or a network error, it is marked as an error. 
  • Stopped dictation due to silence exceeding # seconds -  After the number seconds of silence is detected in a dictation on the dictation server, the server stops processing the dictation and presents an error of TOO_MUCH_SILENCE. The default is 180 seconds, but the actual error message lists the number configured for the server. At that point the client stops recording and pastes the transcript (if any). "Silence" in regards to this error means the absence of words, so could include noises and sounds that are not interpreted as words.
    • In SayIt, this error displays as, "Long silence was detected. Please try again." 
    • In nVoq.Voice, the error displays as, "Low audio detected. Dictation stopped due to long period of silence."
    • In the nVoq.Wireless Microphone for Android or iOS, the error displays as, "Error encountered during dictation. Please try again." 
    • In nVoq.Mobile Voice the error displays as, "Long silence detected. Please try again."
  • Unable to determine audio format - This could be an audio format that we don’t support, but could also be a request that failed to send audio data before the audio format could be determined. The server will wait 30 seconds for the Ogg header, and give up if it doesn't arrive within that timeframe.  
  • Unexpected termination - No audio data was received by the server because the client ended the transaction. Most likely this is because the request was canceled by the user.
When you click on the Status column heading items are sorted by icon only, not by error message text that you see when you hover the mouse over the icon. The Status column will display ascending sort in the following order: no status, canceled, corrected, error, no input, no match, poor quality. 

 

External ID

The external identifier is an optional parameter that is usually supplied by an API voice client with each job request, and can be used to associate a dictation or shortcut with a particular patient encounter, customer record, etc. 

The SayIt voice client can also pull an identifying field from an application on your computer (like an EMR or CRM) and label a dictation with that identifier using a Trigger automation.  (Note: Trigger automations are only available on Windows. They do not run on a Mac.)

  • This field has a maximum of 63 characters and is displayed on the Review & Correct page table and in the Detail Review & Correct screen, where it can be edited.
  • Information in this field is displayed on the Review & Correct page until it is deleted from the system. The length of time that information is saved in this field is configurable on the Organizations page at the Group level on the Client Settings tab under Data Persistence.
If you are interested in using an External Identifier with your SayIt dictation, contact support@nvoq.com.

Audio Observations

This column can be displayed in the list by selecting it in the Customize Columns window.

These are the observation tags added by a system level administrator on the Detail Review & Correct page. When this column is visible you can sort columns or use the Search field to view all transactions with a particular tag.

Client Product

This column can be displayed in the list by selecting it in the Customize Columns window.

This is the name of the dictation client that was used to record the dictation.

  • If the dictation was recorded with nVoq.Voice, the field will say "Voice".
  • If the dictation was recorded with nVoq.Mobile Voice, the field will say "nVoq.Mobile Voice".
  • If the dictation was recorded with SayIt, this field will say "SayIt" unless a theme is used. If a theme is applied to SayIt, the Voice Client Name from the theme will be listed here. 
  • This field could also be populated for other client products using our APIs.

Client Vendor

This column can be displayed in the list by selecting it in the Customize Columns window.

This is the vendor of the dictation client used to record the dictation.

  • If the dictation was recorded with SayIt, nVoq.Voice or nVoq.Mobile Voice, the field will say "nVoq Incorporated".
  • If the dictation was recorded with nVoq.Voice or nVoq.Mobile Voice, the field will say "nVoq Incorporated".
  • If the dictation was recorded with SayIt, this field will be blank.
  • This field could also be populated for other client vendors using our APIs.

Client Version

This column can be displayed in the list by selecting it in the Customize Columns window.

This is the version number of the dictation client used to record the dictation, for example "16.0.00 build 101" or "16.1.0-9".

  • This field could also be populated for other client products using our APIs  

Microphone

This column can be displayed in the list by selecting it in the Customize Columns window.

The microphone used to record a dictation. (Applies to dictations only)

  • If the dictation was recorded on nVoq.Voice and the Microphone setting in the client is configured as "Default," the words "Default - Microphone (microphone name)" will be displayed here. For example, if your computer's default microphone is a Plantronics Blackwire C210, this will display as, "Default - Microphone (Plantronics Blackwire C210)".
  • If the dictation was recorded on nVoq.Voice and a preferred microphone (not "default") is configured on the Microphone setting in the client, the name of that microphone will be listed here, e.g."Microphone (Plantronics Blackwire C210)".
  • If the dictation was recorded in SayIt this field will be blank unless one of the nVoq Wireless Microphones was used to record the dictation.
  • If the dictation was recorded using the nVoq Wireless Microphone for Android, "Android wMic Dictation" will be displayed.
  • If the dictation was recorded using the nVoq Wireless Microphone for iOS, "iOS wMic Dictation" will be displayed.
  • If the dictation was recorded on nVoq.Mobile Voice, "Android Keyboard" will be displayed. 
An apostrophe in a microphone name may not display properly in this field.

 

Queue Depth

This column can be displayed in the list by selecting it in the Customize Columns window.

The number of items already in the queue and waiting to be picked up by the dictation server when the job was submitted. (Applies to HTTP dictations only. 

 

Topic

This column can be displayed in the list by selecting it in the Customize Columns window.

The dictation topic used for this dictation. 

Transcription recordings from the iOS Wireless Microphone appear with a dictation topic of "unknown".

  

Total Time (ms)

This column can be displayed in the list by selecting it in the Customize Columns window.

The total time (in milliseconds) that elapsed between the time a dictation item was submitted to a dictation server and the time the item was completed by the dictation server.

Look at the differences between Audio Length and Total Time. A much longer total time than audio length indicates latency on the dictation servers. (Keep in mind that Audio Length is displayed in SECONDS while Total Time is displayed in MILLISECONDS.) If you see a large discrepancy here, you should compare it to other users in that same group and pull the user’s dictation client log file for nVoq Support. 

Upload Delay

This column can be displayed in the list by selecting it in the Customize Columns window.

Upload Delay = the delta for Audio Set to Done - (Audio Length*1000)
Lower or negative numbers indicate faster audio upload time for dictations. Large positive values (like a 5-digit POSITIVE number, e.g. 20,000) indicate slow audio upload. A large number may indicate slowness on the customer’s internal system (like their WiFi), but it could be a problem on our end. If you see a large number, you should compare it to other users in that same group. (Is it happening for just one user? Or the whole group?) You should also pull the user’s dictation client log file and send that to nVoq Support. 

Username

This column can be displayed in the list by selecting it in the Customize Columns window.

The user's username used to sign in to the account. Including this column is especially helpful if you have users with the same first and last name. Username will always be unique.

Actions

Click the Actions icon (Accounts-actions-icon) to open the menu and select an action to take with an item.

  • Open Item - Open the list item to listen to recordings and make corrections.
    You can also double-click on an item to open it.