Public Documentation
Public Documentation
System Help
Contents
x
Documentation
Training
Knowledge Base & Troubleshooting
Powered by
Mobile Voice Troubleshooting
20 Articles
in this category
Share this
Print
Share
Dark
Light
Contents
Mobile Voice Troubleshooting
20 Articles
in this category
Share
Dark
Light
Android Clipboard
If you have text that you need to paste repeatedly you can use the Edge Panels Clipboard on your Android tablet while using Mobile Voice. If your device is running Android 11 or earlier, you can use the Android Clipboard. Instructions for both are...
Android Microphone Location
It's very important when dictating with nVoq.MobileVoice to speak into the microphone . But where is the microphone? The microphone is embedded in a pinhole on your device. For phone-type devices the microphone is at the bottom of the devi...
Mobile Voice & Microsoft Outlook - Suggestions Insert Non-Words
Issue: While typing in Microsoft Outlook on my Android device the Outlook "swipe" suggestion gets incorporated into what I am typing (even though I didn't "swipe") and inserts non-words into my text as I continue typing. Non-words also start app...
Mobile Voice & Microsoft Teams - Chat Closes While Typing
Issue: While using Microsoft Teams mobile application with Mobile Voice the Teams chat will automatically close while I am typing text into a Teams chat field, and text I have already typed is gone. This can happen when Teams text predictions is...
Mobile Voice audioRecord State Not Successfully Initiated
Issue: Immediately when I tap the dictation button I get an error that states, "audioRecord state not successfully initiated". This will happen if nVoq.Mobile Voice does not have permission to access the microphone on the device. What to do: ...
Mobile Voice Dark Mode
Issue: I want the keyboard to display in dark mode. What to do: You can configure this in the Mobile Voice settings: Tap the menu key on the keyboard to bring up the Mobile Voice menu, then tap Settings . Tap the UI icon at the bot...
Mobile Voice Dictation Button Appears on Left Side
Issue: The dictation button appears on the left side of the keyboard instead of the right side. If Note Assist is enabled, the Note Assist button switched sides with the dictation button, appearing on the right side. What to do: Select a...
Mobile Voice Dictation Button Missing
Issue: I can't get the keyboard to show the microphone button, so I am not able to dictate, and the keyboard is harder to use. This may occur if the battery on your device is low, or if you're not signed in to Mobile Voice. What to do: C...
Mobile Voice Ellipsis Remains in Dictation Transcript
Issue: An ellipsis ( ... ) appears in my finalized transcript after the dictation ends. The ellipsis should not be part of your finalized transcript, but there are a few things that cause it to remain, such as: Tapping on a new form field...
Mobile Voice Grant Contact Access
Issue: While setting up Mobile Voice I tapped "Don't Allow" when I was asked if I wanted to allow Mobile Voice to access my contacts. Now I've changed my mind and I want to allow this. What to do: You can allow Mobile Voice to access your c...
Mobile Voice Grant In-App Messaging
Issue: After setting up Mobile Voice I received a message about granting in-app messaging when I tried to log in. This message appears if you tap "Don't Allow" to the Mobile Voice notifications message after the second time it appears. ...
Mobile Voice Grant Microphone Access
Issue: I'm trying to dictate with Mobile Voice and a Microphone Access message appeared on the screen. This message appears if you tap "Don't Allow" or "Only this time" to the allow Mobile Voice to record audio message after the second time it...
Mobile Voice Latency on Microsoft Sign In
Issue: When I try to type my credentials for Microsoft to log in to the nVoq.Mobile Voice keyboard, it takes a few seconds for each key press to be accepted. This can happen if if the Microsoft login screen opens in the "Samsung Internet" brows...
Mobile Voice Long Silence Detected Error
Issue: My device displayed an error stating, "Long silence was detected. Please try again." If your recording includes too much silence (180 seconds is the default), the dictation server will automatically stop processing the dictation...
Mobile Voice MDM Deployment Requirements
Deployment Method Mobile Device Management (MDM) software companies offer Google Play Store integration to better manage public Android applications for small- to large-scale deployments. The managed Google Play Store is the recommended deployment ...
Mobile Voice Not the Default Keyboard
Issue: I want to use the nVoq.Mobile Voice keyboard, but my Samsung keyboard is set as my default keyboard. What to do: If you are using a device running Android 11 or 12, you may be able to tap the keyboard icon in the Android Navigation Ba...
Mobile Voice nVoq Buttons Missing
Issue: The shortcut, Note Assist, dictation, and/or menu button is missing from my keyboard. This happens when your cursor is in a certain type of fields on a form. What to do: Move your cursor to a free text area. The following fields on...
Mobile Voice Poor Network Connection Error
Issue: My device displayed an error stating, "Poor network connection. This may affect your dictation." Mobile Voice needs a stable network connection to work well. If you are in a location with a weak WiFi or cellular data connection, a n...
Mobile Voice Split Keyboard
Issue: I want the keyboard to be split down the middle so it's easier to type with two hands. What to do: To split the keyboard down the middle, swipe left and right simultaneously with two fingers over the keyboard. To return to the r...
Mobile Voice Turn On/Off Keyboard Sounds
Issue: My keyboard does not make a clicking sound with every key I tap and I want it to. OR My keyboard makes a clicking sound with every key I tap and I want to turn it off. What to do: To turn the sounds on key-press on or off: ...